CANCELLATION POLICY & NON-ATTENDANCE POLICY COSMETIC & NON COSMETIC TREATMENT
OCTOBER 2018
We would like to politely remind you of our Cancellation and Non-attendance Policy.
Our professional team have set time aside for your care and a fee will therefore be charged upon non-attendance or cancellations with less than the required notice given.
Cancellation of any appointment with less than 72 hours’ notice will mean that we are unable to re-allocate the time to other patients. Running an efficient appointment system whereby patients give us the correct notice if they are unable to attend an appointment means we minimise wasted treatment time and are able to keep waiting lists down.
Cancellations made with less than 72 hours’ notice for appointments will be subject to the following cancellation policy:
Late cancellation and non-attendance fees are the sole responsibility of the patient and must be paid in full, ensuring their account is cleared before their next appointment.
If your treatment is being covered by your insurance company, they will not cover cancellation and non-attendance fees. These fees will be the responsibility of the patient.
When late cancellation and non-attendance fees occur, this will be deducted from the deposit your have already paid or you will receive an invoice outlining the fee and the date the fee needs to be paid by. we will be able to reschedule this appointment as soon as the account is cleared.
Clients who cancel late or have non-attendance two or more times in a 12 month period may be denied any future appointments.
We may also ask you a deposit at the time of booking appointments which will then be deducted from the cost of your appointment or treatment.
SURGICAL CANCELLATION POLICY
To amend your theatre date we require four weeks notice to incur no charge. The aforementioned deposit will remain on your account to reserve the agreed new surgical date.
For the amendment of a surgical date with less than four weeks notice given a £250 administration fee will be applied to your account and rebooking can commence upon settlement of this account.
For amendment of a surgical date with two weeks or less notice given a £500 administration fee will be applied to your account. Rebooking can commence upon settlement of this account.
For amendment of a surgical date with one week or less notice given an administration fee will be applied to your account of 50% of your surgical fee. Rebooking can commence upon settlement of this account.
This deposit is non-refundable unless appropriate certification from a medical professional is provided.
You have changed my life!
Thank you so much for doing an amazing job on my breast enlargement.
The care was excellent both pre and post operatively. During my stay at the hospital I knew exactly what to expect and when, which was most reassuring. The outcome is exactly as I’d have hoped. My eyes look less heavy and it’s as if they have more space to open! I’d never heard of the procedure before seeing Mr Banwell but I knew that something needed doing, and I’m absolutely delighted with the results.
Dear Mr Banwell I am writing to thank you, Kim and the rest of the lovely staff at the McIndoe. I was very nervous when I first met you, about having surgery but realised that it was a necessary evil. I need not have been worried, as from our initial consultation to surgery to full recovery, you have all been amazing. You have changed my life – for the first time ever I have had some photos taken of me and my children. I stand taller and feel so much happier with life. I have even started my own business. I never realised that it would have had such a profound effect – and it didn’t hurt!! Thank you again. I wish you and your team lots of health, luck and happiness.
I asked around and was told that Mr Banwell was the best in his field. I don’t know what my expectations were but the result was great, all my friends think my eyes look brighter and more open. I had no bruising which I was told I might have. Mr Banwell and his team excelled in making my life very easy for me, with arrangements and liaising with the hospital which didn’t always have my details correct, they were very helpful and answered all my questions, nothing was too much trouble. Mr Banwell put me at ease and I was not worried about the operation at all.
My whole experience was fantastic from start to finish and I am extremely happy with my results. If I had any questions I also got a satisfactory answer and quickly. I would recommend Mr Banwell to anyone who was interested, and I would and probably will be back!
The Banwell Clinic is recognised as a boutique cosmetic clinic specialising in all aspects of skin health and our philosophy is to help Protect, Restore & Rejuvenate your face and body. Our extensive portfolio of treatments include injectables, thread lifts, plasma shower, luxurious signature facials, acne treatments, microdermabrasion, hair removal and cellulite treatments, all carried out in a friendly, warm environment by an expert team.
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