CANCELLATION POLICY & NON-ATTENDANCE POLICY COSMETIC & NON COSMETIC TREATMENT
OCTOBER 2018
We would like to politely remind you of our Cancellation and Non-attendance Policy.
Our professional team have set time aside for your care and a fee will therefore be charged upon non-attendance or cancellations with less than the required notice given.
Cancellation of any appointment with less than 72 hours’ notice will mean that we are unable to re-allocate the time to other patients. Running an efficient appointment system whereby patients give us the correct notice if they are unable to attend an appointment means we minimise wasted treatment time and are able to keep waiting lists down.
Cancellations made with less than 72 hours’ notice for appointments will be subject to the following cancellation policy:
Late cancellation and non-attendance fees are the sole responsibility of the patient and must be paid in full, ensuring their account is cleared before their next appointment.
If your treatment is being covered by your insurance company, they will not cover cancellation and non-attendance fees. These fees will be the responsibility of the patient.
When late cancellation and non-attendance fees occur, this will be deducted from the deposit your have already paid or you will receive an invoice outlining the fee and the date the fee needs to be paid by. we will be able to reschedule this appointment as soon as the account is cleared.
Clients who cancel late or have non-attendance two or more times in a 12 month period may be denied any future appointments.
We may also ask you a deposit at the time of booking appointments which will then be deducted from the cost of your appointment or treatment.
SURGICAL CANCELLATION POLICY
To amend your theatre date we require four weeks notice to incur no charge. The aforementioned deposit will remain on your account to reserve the agreed new surgical date.
For the amendment of a surgical date with less than four weeks notice given a £250 administration fee will be applied to your account and rebooking can commence upon settlement of this account.
For amendment of a surgical date with two weeks or less notice given a £500 administration fee will be applied to your account. Rebooking can commence upon settlement of this account.
For amendment of a surgical date with one week or less notice given an administration fee will be applied to your account of 50% of your surgical fee. Rebooking can commence upon settlement of this account.
This deposit is non-refundable unless appropriate certification from a medical professional is provided.
My whole experience was fantastic from start to finish and I am extremely happy with my results. If I had any questions I also got a satisfactory answer and quickly. I would recommend Mr Banwell to anyone who was interested, and I would and probably will be back!
Thank you so much for your surgery and your fantastic caring and positive attitude which makes so much difference for patients, me included!
I would have no hesitation recommending Mr Banwell.
Mr Banwell was highly recommended by a friend of a friend. She was very satisfied with results which I witnessed. I trusted what I heard and what I saw. My meetings with Mr Banwell only reassured me further. Mr Banwell offered additional discussion time pre op & several follow ups post op. His admin team were 100% helpful and efficient. His manner was approachable and accessible. I would not hesitate to recommend his professional expertise, competitive cost and charming manner. At no point did I feel judged, intimidated or overwhelmed. This was an incredibly positive experience, many thanks to Mr Banwell and the rest of the team.
I read about Mr Banwell on the internet and after speaking to him on the telephone, when he explained how he would help, I felt confident that I had found a solution. Mr Banwell gave my daughter a course of epiduo and this made an improvement quite quickly. He then suggested a course of Tetralysal and this has now completely transformed her skin. She is acne free.
I was very happy with the care during the surgery and the team were friendly and efficient. I was very happy with the outcome of the surgery and I would recommend Mr Banwell to others.
The Banwell Clinic is recognised as a boutique cosmetic clinic specialising in all aspects of skin health and our philosophy is to help Protect, Restore & Rejuvenate your face and body. Our extensive portfolio of treatments include injectables, thread lifts, plasma shower, luxurious signature facials, acne treatments, microdermabrasion, hair removal and cellulite treatments, all carried out in a friendly, warm environment by an expert team.
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