CANCELLATION POLICY & NON-ATTENDANCE POLICY COSMETIC & NON COSMETIC TREATMENT
OCTOBER 2018
We would like to politely remind you of our Cancellation and Non-attendance Policy.
Our professional team have set time aside for your care and a fee will therefore be charged upon non-attendance or cancellations with less than the required notice given.
Cancellation of any appointment with less than 72 hours’ notice will mean that we are unable to re-allocate the time to other patients. Running an efficient appointment system whereby patients give us the correct notice if they are unable to attend an appointment means we minimise wasted treatment time and are able to keep waiting lists down.
Cancellations made with less than 72 hours’ notice for appointments will be subject to the following cancellation policy:
Late cancellation and non-attendance fees are the sole responsibility of the patient and must be paid in full, ensuring their account is cleared before their next appointment.
If your treatment is being covered by your insurance company, they will not cover cancellation and non-attendance fees. These fees will be the responsibility of the patient.
When late cancellation and non-attendance fees occur, this will be deducted from the deposit your have already paid or you will receive an invoice outlining the fee and the date the fee needs to be paid by. we will be able to reschedule this appointment as soon as the account is cleared.
Clients who cancel late or have non-attendance two or more times in a 12 month period may be denied any future appointments.
We may also ask you a deposit at the time of booking appointments which will then be deducted from the cost of your appointment or treatment.
SURGICAL CANCELLATION POLICY
To amend your theatre date we require four weeks notice to incur no charge. The aforementioned deposit will remain on your account to reserve the agreed new surgical date.
For the amendment of a surgical date with less than four weeks notice given a £250 administration fee will be applied to your account and rebooking can commence upon settlement of this account.
For amendment of a surgical date with two weeks or less notice given a £500 administration fee will be applied to your account. Rebooking can commence upon settlement of this account.
For amendment of a surgical date with one week or less notice given an administration fee will be applied to your account of 50% of your surgical fee. Rebooking can commence upon settlement of this account.
This deposit is non-refundable unless appropriate certification from a medical professional is provided.
From the welcome I got on my first visit to post op consultations, the team were very friendly. Mr Banwell is undoubtedly the most professional and caring surgeon I could wish for. I have felt completely confident in his expertise, and am thrilled with the results. I would not hesitate – and indeed have – recommended him.
Mr Banwell provides an excellent service in pre-operation information, as well as total expertise and attention to detail in surgery. He was very informative and helpful after care. I received excellent and sympathetic nursing care and anaesthetist. Mr Banwell has a very helpful practice manager and assistant. My eyes have regained an ‘openness’ similar to my younger years. I no longer look tired. I would highly recommend Mr Banwell to anyone considering cosmetic surgery.
Just a note to say a big thank you for your professional expertise, your excellent care and your kindness towards me during my treatment.
Procedure was quick, pain fee and I was made to feel at ease. I would highly recommend Mr Banwell, he provided an honest opinion of the result and all the options. I barely have a scar to speak of! Great result.
Mr Banwell gave all the facts about the operations (positives and negatives). The results and thorough aftercare exceeded my expectations. You can feel confident to put your trust in Mr Banwell’s professional and thorough approach to doing what is right for you. I was very happy with the whole experience. Thank you!
I was treated with the utmost care and respect and the team were very kind and supportive. I thoroughly enjoyed the whole experience. I am very pleased with the results of my surgery and would thoroughly recommend to others.
The Banwell Clinic is recognised as a boutique cosmetic clinic specialising in all aspects of skin health and our philosophy is to help Protect, Restore & Rejuvenate your face and body. Our extensive portfolio of treatments include injectables, thread lifts, plasma shower, luxurious signature facials, acne treatments, microdermabrasion, hair removal and cellulite treatments, all carried out in a friendly, warm environment by an expert team.
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