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01342 330302

QUESTIONS? WANT TO KNOW MORE?

We are always delighted to offer assistance regarding any questions relating to booking a consultation with Mr Banwell or his team of nurses and aestheticians. You may also have questions regarding procedures, fees and insurance  and if so, please contact the office on 01342 330302 or email help@paulebanwell.com. We are sure that browsing below will also be of help in this regard.

Mr Banwell holds clinics in East Grinstead, Tunbridge Wells, Haywards Heath, Brighton and Harley Street (London). Your appointment will be with Mr Banwell himself and not a nurse or advisor. You may also see one of Mr Banwells Aestheticians by appointment too.

As you can imagine, Mr Banwell’s services are highly sought after and thus due to demand, his clinics are always extremely busy. Out of respect to all his patients and to Mr Banwell, please ensure you arrive at least 15 minutes prior to your appointment time. For new patients there are always registration forms to fill out in each hospital/clinic and please also bring your registration forms for Mr Banwell himself. We have always run our clinics to time and so if you are late there is no guarantee you will be seen on that occasion although we will always to our best to accommodate you. We also have a cancellation list that we can add you to should an appointment come up sooner than the one you have booked. Please always phone or email the clinic to confirm your appointment time and location. Although automated emails and text reminders are sent out sometimes these can end up in ‘spam’

Appointments and enquiries for Mr Banwell are made through Mr Banwell’s office. Via phone on 01342 330302 or email help@paulebanwell.com.

For your information please note most private hospitals may require a routine card swipe and forms to be filled in on your first visit – please make sure you arrive at least 15 minutes prior to your allocated appointment time. Please note this information is stored securely and is only used if there is a debt owed to the hospital and they have contacted you prior to use.

Skin cancer and reconstructive appointments are charged at £225 for self pay patients. If you are insured, then standard insurance rates apply. Follow up self pay appointments are charged at £150.

The initial consultation fee for Cosmetic Surgery patients is at a rate of £225 and this is taken into consideration with estimates when proceeding to surgery; this also includes a second consultation prior to any cosmetic procedure.  Follow up appointments after surgery are included in the Surgeon Fee of the cosmetic surgery procedure package.

Please note that payment is required on booking all consultations.

You can see Mr Banwell for consultation in any of his clinics and have your surgery at a different hospital. Surgery is usually performed in East Grinstead although we also have lists available in Tunbridge Wells, Haywards Heath and Harley Street. The first 2 follow up appointments after your surgery (week 1 with the nurses and week 2 with Mr Banwell) must be at the same hospital in which you have your procedure (dressing clinic appointments with the nurses are all covered as part of the package) otherwise you will be liable for individual hospital fees; all subsequent follow up appointments can be at a clinic of your choice (subject to availability).

Following your consultation our office can provide you with an estimate for your procedure at the hospital of your choice. The estimate will include the hospital fee, anaesthetist’s fee and Mr Banwell’s fee. This also includes a dressing clinic follow up after your procedure with the team of nurses and your follow up appointment with Mr Banwell.

If your procedure requires post surgery garments the details will be provided to you to purchase at a discounted price. We currently recommend MACOM garments and Mr Banwell’s team would be happy to provide our special discount code for you.

Surgery

All booked surgical procedures are subject to our cancellation policy. We require at least four weeks’ notice prior to your procedure if you want to re-book your date or if you do not wish to proceed.

Appointments

We require a minimum of 72 hours’s notice should you need to cancel or reschedule your appointment or we charge a non-attendance fee.

We take pride in the appropriate reservation of your procedural date and time. Our priority is to schedule procedures that can be attended to with the utmost care.

Surgery scheduling requires careful planning and coordination between our office, the hospital and the anaesthetist (if applicable). Special medical equipment is prepared for each individual procedure. Therefore, please understand the importance of respecting our Cancellation Policy:

Cancellation of 28 days prior to your procedure date will result in a £250.00 administration fee payable to Mr Banwell. Cancellation of surgery under two months you have option of one change of date within two months or non-refundable.

For all surgical procedures the surgeon fee will be due in full 3 weeks prior to the procedure date. The hospital and anaesthetist will contact you with individual payment details.

Payment for non-surgical procedures is due at the time or prior to treatment.

Mr Banwell is happy to see patients too for injectable and skin care consultations.

Mr Banwell is recognised by all the major insurance companies (AXA PPP, BUPA, Exeter, Aviva, Health Online, WPA, etc) to treat patients with scars, skin concerns, moles and skin cancers as well as reconstructive head and neck/breast work. Please ensure you contact your insurance company prior to any appointment/treatment and obtain your pre-authorisation code otherwise you will be liable for any costs incurred. We have always charged according to insurance company guidelines even though reimbursement fees have not increased for over 20 years. Please note that some newer policies have exclusions and referral limitations. In rare instances for unusual procedure there may be sometimes be a ‘gap fee’ over and above minimal insurance fee cover.

If your insurance policy does not cover treatment self pay mole check/skin cancer/scar  appointments are £225. An estimate for your procedure will always be provided following your appointment. Follow up appointments after surgery are £150.

Payment is due 3 weeks prior to appointment or minor procedure. All day case or in-patient (non-cosmetic and cosmetic) surgical procedures are due 3 weeks prior to surgery.

Payment can be made via debit/credit card or by phone on 01342 330302 or via bank transfer; made payable to Mr Paul Banwell. (we do not take AMEX)

Ready to take
The Next Step?

Care given prior to, during and after my operation has been extremely thorough. With specialist available to speak to at my own convenience, all aspects of the operation were readily explored and advice was tailored to fit my individual expectations. A particular benefit of Mr Banwell’s surgery was the flexibility in timing with both appointments as well as the actual operation date. Although the decision to undergo surgery was a difficult choice, Mr Banwell proved honest and realistic about expectations and the final outcome was exactly what I had requested. Although it is a decision not to be taken lightly, I would recommend Mr Banwell to any woman in the correct mind set.


Zoe L.

The consultation was conducted quickly, professionally but Mr Banwell also made me feel as if any question I may have wouldn’t not be too small or insignificant for him to take the time to answer. He left me feeling fully informed with both the pros and cons of any form of elective surgery but also that my worries were normal and that he would be able to assist me with my desired outcomes. His team were caring and professional making me feel that they were actually interested and were able to accommodate my dates when making the initial consultation booking. Prompt returning of calls, flexibility in booking of appointments friendliness, informative, caring and professional from the initial telephone call, the surgery, follow up appointments right through to my final appointment made me feel that my care, personal views and worries were important to them at all times. You can trust him to always be honest with you about the possible problems and outcomes. Overall experience with Mr Banwell and his team? Amazing! I just wish I’d not waited so many years to have this procedure done; I have my life back and it’s amazing to be able to walk into any shop and buy clothes that fit in my actual size and not 5 dress sizes larger just to fit my bust in. With the Upper Blepharoplasty everyone in my family says that I now look so much brighter and not tired, others I meet just tell me I look really great and ask if I’ve just had a holiday. Mr Banwell Thank You for all that you did for me.


Anne G.

I am writing to let you know that I was very pleased with the recent surgery to remove several moles on my face, neck and back. The whole process was carried out very efficiently.  The mole on my face has almost completely disappeared already.  The post-operative information was most helpful, although the leaflet I was given varied slightly from your verbal instructions. However, you accurately told me what to expect.  I have no hesitation in recommending your work to other people.  The on site staff were all friendly and helpful throughout.


Pamela H.

I liked what was written about Mr Banwell and that he was a family man with lots of experience specialising in the operation I wanted. All my expectations were met and at my consultations any worried and questions were answered. I felt Mr Banwell took away any worries I had and has a very kind manner. I would recommend Mr Banwell and say that you are in a high standard of care and well looked after. I had an enjoyable time and was looked after in every way and Mr Banwell and his team are professional in every way.


Lynn A.

…thank you so much for your fantastic caring and positive attitude.

I was very happy with the care I got from Mr Banwell, his team and the staff at the McIndoe Surgical Centre. Mr Banwell and his team were extremely friendly and quick to meet my needs at all times. The team were very professional and always made me feel at ease and welcome at all my consultations and throughout my stay at the surgical centre. The outcome of my surgery is amazing! I am extremely happy with the results I got; it turned out better than I thought. The surgery has really helped my confidence and way of life and I am very grateful for that. Mr Banwell is a fantastic surgeon with a very friendly and professional approach, which is wonderful. I would definitely, without hesitation, recommend Mr Banwell and his team to others considering cosmetic surgery.


Hannah G.

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The Banwell Clinic

The Banwell Clinic is recognised as a boutique cosmetic clinic specialising in all aspects of skin health and our philosophy is to help Protect, Restore & Rejuvenate your face and body.  Our extensive portfolio of treatments include injectables, thread lifts, plasma shower, luxurious signature facials, acne treatments, microdermabrasion, hair removal and cellulite treatments, all carried out in a friendly, warm environment by an expert team.

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