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QUESTIONS? WANT TO KNOW MORE?

We are always delighted to offer assistance regarding any questions relating to booking a consultation with Mr Banwell or his nurse. You may also have questions regarding fees, and if so, please contact the office on 01342 330302 or email help@paulebanwell.com. We are sure that browsing below will also be of help in this regard.

Appointments

  • Where can I see Mr Banwell?

    Mr Banwell holds clinics in East Grinstead, Tunbridge Wells, Worthing, Brighton, London and Haywards Heath. Your appointment will be with Mr Banwell himself and not a nurse or advisor. You can also see Judi Critchard our Senior Aesthetic Nurse by appointment.

    Mr Banwell is highly sought after and due to demand is extremely busy, therefore we have a cancellation list we can add you to should an appointment come up sooner than the one you have booked.

  • How do I make an appointment?

    Appointments and enquiries for Mr Banwell are made through Mr Banwell's office. Via phone on 01342 330302 or email help@paulebanwell.com.

    For your information please note most private hospitals may require a routine card swipe on your first visit. This information is stored securely and is only used if there is a debt owed to the hospital and they have contacted you prior to use.

Cosmetic Patients

  • How much is a consultation?

    The initial consultation fee is at a reduced rate of £130 for cosmetic patients; this also includes a second consultation prior to any cosmetic procedure. Follow up appointments after surgery are included in the Surgeon Fee of the procedure package.

  • Can I have my surgery at a different hospital to my appointment?

    You can see Mr Banwell for consultation in any of his clinics and have your surgery at a different hospital. The first follow up after your surgery must be at the same hospital you have your procedure at; all subsequent follow up appointments can be at a clinic of your choice (subject to availability).

  • How much will it cost?

    Following your consultation our office can provide you with an estimate for your procedure at the hospital of your choice. The estimate will include the hospital fee, anaesthetist's fee and Mr Banwell's fee. This also includes a dressing clinic follow up after your procedure with the team of nurses and your follow up appointment with Mr Banwell.

    If your procedure requires post surgery garments the details will be provided to you to purchase at a discounted price.

  • What if I need to cancel?

    Surgery

    All booked surgical procedures are subject to our cancellation policy. We require two weeks' notice prior to your procedure if you want to re-book your date or if you do not wish to proceed.

    Appointments

    We require a minimum of 24 hours's notice should you need to cancel or reschedule your appointment or we may charge a non-attendance fee of £75

    We take pride in the appropriate reservation of your procedural date and time. Our priority is to schedule procedures that can be attended to with the utmost care.

    Surgery scheduling requires careful planning and coordination between our office, the hospital and the anaesthetist (if applicable). Special medical equipment is prepared for each individual procedure. Therefore, please understand the importance of respecting our Cancellation Policy:

    • Cancellation 8-14 days prior to your procedure date will result in a £250.00 administration fee payable to Mr Banwell.
    • Cancellation 7 days or less prior to your procedure date will result in 100% loss of surgeon fee*.

    For surgery taking place at Nuffield Health Brighton Hospital, Spire Tunbridge Wells and Nuffield Hospital Tunbridge Wells, the full procedure fee will be due directly to the hospital. Each individual hospital will contact you with payment details.

    For surgery taking place at the McIndoe Surgical Centre, Goring Hall Hospital or the Weymouth Hospital, the surgeon fee will be due in full 2 weeks prior to the procedure date. The hospital and anaesthetist will contact you with individual payment details.

    Payment for non-surgical procedures is due at the time or prior to treatment.

  • Can I see Mr Banwell for Botox and skin care?

    Mr Banwell's senior aesthetic nurse Judi Critchard is available for complimentary consultations for all non-surgical treatments including anti-ageing and medical grade skin care. Judi holds clinic in East Grinstead and Brighton. Mr Banwell is happy to see patients too however charges apply.

Insured Patients

  • Can I use my private health insurance?

    Mr Banwell is recognised by all insurance companies to treat patients. Please ensure you contact your insurance company prior to appointment/treatment and obtain your pre-authorisation code. We charge routine rates to the insurance company however sometimes there may be a ‘gap fee’.

  • What if my policy does not cover my treatment?

    If your policy does not cover treatment self pay lesion appointments are £190, an estimate for your procedure will be provided following your appointment and agreed procedure plan. Follow up appointments after surgery are £130.

Payment

  • When do I need to pay and how?

    Payment is due 1 week prior to appointment or minor procedure. All day case or in-patient surgical procedures are due 2 weeks prior to surgery.

    Payment can be made via debit or credit card (credit cards incur a 3% surcharge) or by cheque made payable to Mr Paul Banwell.

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