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Cancellation Policy

CANCELLATION POLICY & NON-ATTENDANCE POLICY COSMETIC & NON COSMETIC TREATMENT
OCTOBER 2018

We would like to politely remind you of our Cancellation and Non-attendance Policy.

Cancellations must be made directly to our office on 01342 330302 or to help@paulebanwell.com.
Emails and voicemails received after 5.30PM or over the weekend when the office is closed will be counted from the next working day.

Our professional team have set time aside for your care and a fee will therefore be charged upon non-attendance or cancellations with less than the required notice given.

Cancellation of any appointment with less than 72 hours’ notice will mean that we are unable to re-allocate the time to other patients. Running an efficient appointment system whereby patients give us the correct notice if they are unable to attend an appointment means we minimise wasted treatment time and are able to keep waiting lists down.

Cancellations made with less than 72 hours’ notice for appointments will be subject to the following cancellation policy:

  1. In the first instance of a late cancellation or non-attendance a charge of 50% of the appointment fee will be added to your account ( or result in a loss of your appointment security deposit).  Whilst this charge will not fully cover the cost of the lost treatment time it will enable us to pay our team and to partly cover our overheads, which helps us to prevent raising our prices.
  2. In the second instance of a late cancellation or non-attendance we reserve the right to charge the full cost of the appointment fee.  Further appointments will then only be bookable after settlement of your account and full payment made in advance for all future appointments.

Late cancellation and non-attendance fees are the sole responsibility of the patient and must be paid in full, ensuring their account is cleared before their next appointment.

If your treatment is being covered by your insurance company, they will not cover cancellation and non-attendance fees. These fees will be the responsibility of the patient.

When late cancellation and non-attendance fees occur, this will be deducted from the deposit your have already paid or you will receive an invoice outlining the fee and the date the fee needs to be paid by. we will be able to reschedule this appointment as soon as the account is cleared.

Clients who cancel late or have non-attendance two or more times in a 12 month period may be denied any future appointments.

We may also ask you a deposit at the time of booking appointments which will then be deducted from the cost of your appointment or treatment.

 

SURGICAL CANCELLATION POLICY

 

Theatre space with Mr Banwell is in high demand and as such the following cancellation rules apply.
Amendment of a theatre date


To amend your theatre date we require four weeks notice to incur no charge. The aforementioned deposit will remain on your account to reserve the agreed new surgical date.
For the amendment of a surgical date with less than four weeks notice given a £250 administration fee will be applied to your account and rebooking can commence upon settlement of this account.
For amendment of a surgical date with two weeks or less notice given a £500 administration fee will be applied to your account. Rebooking can commence upon settlement of this account.
For amendment of a surgical date with one week or less notice given an administration fee will be applied to your account of 50% of your surgical fee. Rebooking can commence upon settlement of this account.
 

Full cancellation


This deposit is non-refundable unless appropriate certification from a medical professional is provided.

Care given prior to, during and after my operation has been extremely thorough. With specialist available to speak to at my own convenience, all aspects of the operation were readily explored and advice was tailored to fit my individual expectations. A particular benefit of Mr Banwell’s surgery was the flexibility in timing with both appointments as well as the actual operation date. Although the decision to undergo surgery was a difficult choice, Mr Banwell proved honest and realistic about expectations and the final outcome was exactly what I had requested. Although it is a decision not to be taken lightly, I would recommend Mr Banwell to any woman in the correct mind set.


Zoe L.

Dear Mr Banwell I am writing to thank you, Kim and the rest of the lovely staff at the McIndoe. I was very nervous when I first met you, about having surgery but realised that it was a necessary evil. I need not have been worried, as from our initial consultation to surgery to full recovery, you have all been amazing.  You have changed my life – for the first time ever I have had some photos taken of me and my children. I stand taller and feel so much happier with life. I have even started my own business. I never realised that it would have had such a profound effect – and it didn’t hurt!! Thank you again.  I wish you and your team lots of health, luck and happiness.


Pamela C.

I consider myself blessed when I came across you Mr Banwell. You performed my operation almost a year ago which I am pleased to say was a GREAT success. I am more than pleased with the results, my whole shape is so much more defined and I love it. From the first time I met you at my initial consultation, you put me at ease immediately and never pressured me at any point to undertake the operation, you also never tired of my questions and you offered me only professional sound guidance and advice. You as a surgeon I have found to be completely transparent, knowledgeable, educated beyond most surgeons (that I came across) and totally professional, your skills and attention to detail are second to none.


Susan C.

You were very knowledgeable about every part of the procedure and that is why I chose you over any other surgeon/clinic. Nearly 5 years on and I am very pleased with the results of my operation and have had no problems and they look so natural and have built my confidence so much.


Sam M.

After the first consultation I felt I was in some of the best hands. I expected to feel more confidence in myself ? this was met and exceeded! I didn?t expect the scars to be so neat and small I am very pleased with them. It was a great experience; there was always someone to contact/speak to with questions and they were all supportive. You will not be disappointed.


Kirstie W.

I was delighted with my care, it was faultless in all aspects. Everyone was highly professional and they all conducted themselves in an exemplary manner throughout. Not only was my treatment successful but the cosmetic result was incredible in that it is hardly visible. Mr Banwell and his team offer a truly exceptional service which I am confident could not be matched elsewhere.


Thomas W.

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