CANCELLATION POLICY & NON-ATTENDANCE POLICY COSMETIC & NON COSMETIC TREATMENT
We would like to politely remind you of our Cancellation and Non-attendance Policy.
Our professional team have set time aside for your care and a fee will therefore be charged upon non-attendance or cancellations with less than the required notice given.
Cancellation of any appointment with less than 72 hours’ notice will mean that we are unable to re-allocate the time to other patients. Running an efficient appointment system whereby patients give us the correct notice if they are unable to attend an appointment means we minimise wasted treatment time and are able to keep waiting lists down.
Cancellations made with less than 72 hours’ notice for appointments will be subject to the following cancellation policy:
Late cancellation and non-attendance fees are the sole responsibility of the patient and must be paid in full, ensuring their account is cleared before their next appointment.
If your treatment is being covered by your insurance company, they will not cover cancellation and non-attendance fees. These fees will be the responsibility of the patient.
When late cancellation and non-attendance fees occur, this will be deducted from the deposit your have already paid or you will receive an invoice outlining the fee and the date the fee needs to be paid by. we will be able to reschedule this appointment as soon as the account is cleared.
Clients who cancel late or have non-attendance two or more times in a 12 month period may be denied any future appointments.
We may also ask you a deposit at the time of booking appointments which will then be deducted from the cost of your appointment or treatment.
SURGICAL CANCELLATION POLICY
To amend your theatre date we require four weeks notice to incur no charge. The aforementioned deposit will remain on your account to reserve the agreed new surgical date.
For the amendment of a surgical date with less than four weeks notice given a £250 administration fee will be applied to your account and rebooking can commence upon settlement of this account.
For amendment of a surgical date with two weeks or less notice given a £500 administration fee will be applied to your account. Rebooking can commence upon settlement of this account.
For amendment of a surgical date with one week or less notice given an administration fee will be applied to your account of 50% of your surgical fee. Rebooking can commence upon settlement of this account.
This deposit is non-refundable unless appropriate certification from a medical professional is provided.
I can honestly say that having my abdominoplasty with Mr Paul Banwell was a truly incredible experience. All the staff were very friendly and efficient. The care I received with him was expert, professional and totally honest and I found him to be extremely kind and reassuring. Every step of my procedure was explained clearly and in detail. The nursing care was second to none and the team looked after me expertly and with dignity. I have an amazing flat abdomen and my clothes look and feel so much better than before my surgery. My linear scar is flat and neat. Everyone comments on how lovely I look and I have found so much more confidence in myself. I can highly recommend Paul and his team! With grateful thanks to you all!
I am writing to let you know that I was very pleased with the recent surgery to remove several moles on my face, neck and back. The whole process was carried out very efficiently. The mole on my face has almost completely disappeared already. The post-operative information was most helpful, although the leaflet I was given varied slightly from your verbal instructions. However, you accurately told me what to expect. I have no hesitation in recommending your work to other people. The on site staff were all friendly and helpful throughout.
I was very happy with the care during the surgery and the team were friendly and efficient. I was very happy with the outcome of the surgery and I would recommend Mr Banwell to others.
I was treated with the utmost care and respect and the team were very kind and supportive. I thoroughly enjoyed the whole experience. I am very pleased with the results of my surgery and would thoroughly recommend to others.
A perfect blemish free outcome!
After deciding to go down the surgery route I contact Mr Banwell’s team and was dealt with quickly and efficiently but most of all everyone was so friendly and helpful which put me at ease. The care from start to finish and still on-going was 110% and everyone who I dealt with was fantastic. Mr Banwell was always professional and friendly and put me at ease from the very beginning. I am so pleased with my results and putting myself in Mr Banwell’s care was the best thing I could have done. It has completely changed my life and I can’t thank you all enough. I have already recommended you to my aunty! Thanks again.
The Banwell Clinic is recognised as a boutique cosmetic clinic specialising in all aspects of skin health and our philosophy is to help Protect, Restore & Rejuvenate your face and body. Our extensive portfolio of treatments include injectables, thread lifts, plasma shower, luxurious signature facials, acne treatments, microdermabrasion, hair removal and cellulite treatments, all carried out in a friendly, warm environment by an expert team.