Close Menu
Close
Close Menu
Close Menu
01342 330302

Cancellation Policy

CANCELLATION POLICY & NON-ATTENDANCE POLICY COSMETIC & NON COSMETIC TREATMENT
OCTOBER 2018

We would like to politely remind you of our Cancellation and Non-attendance Policy.

Cancellations must be made directly to our office on 01342 330302 or to help@paulebanwell.com.
Emails and voicemails received after 5.30PM or over the weekend when the office is closed will be counted from the next working day.

Our professional team have set time aside for your care and a fee will therefore be charged upon non-attendance or cancellations with less than the required notice given.

Cancellation of any appointment with less than 72 hours’ notice will mean that we are unable to re-allocate the time to other patients. Running an efficient appointment system whereby patients give us the correct notice if they are unable to attend an appointment means we minimise wasted treatment time and are able to keep waiting lists down.

Cancellations made with less than 72 hours’ notice for appointments will be subject to the following cancellation policy:

  1. In the first instance of a late cancellation or non-attendance a charge of 50% of the appointment fee will be added to your account ( or result in a loss of your appointment security deposit).  Whilst this charge will not fully cover the cost of the lost treatment time it will enable us to pay our team and to partly cover our overheads, which helps us to prevent raising our prices.
  2. In the second instance of a late cancellation or non-attendance we reserve the right to charge the full cost of the appointment fee.  Further appointments will then only be bookable after settlement of your account and full payment made in advance for all future appointments.

Late cancellation and non-attendance fees are the sole responsibility of the patient and must be paid in full, ensuring their account is cleared before their next appointment.

If your treatment is being covered by your insurance company, they will not cover cancellation and non-attendance fees. These fees will be the responsibility of the patient.

When late cancellation and non-attendance fees occur, this will be deducted from the deposit your have already paid or you will receive an invoice outlining the fee and the date the fee needs to be paid by. we will be able to reschedule this appointment as soon as the account is cleared.

Clients who cancel late or have non-attendance two or more times in a 12 month period may be denied any future appointments.

We may also ask you a deposit at the time of booking appointments which will then be deducted from the cost of your appointment or treatment.

 

SURGICAL CANCELLATION POLICY

 

Theatre space with Mr Banwell is in high demand and as such the following cancellation rules apply.
Amendment of a theatre date


To amend your theatre date we require four weeks notice to incur no charge. The aforementioned deposit will remain on your account to reserve the agreed new surgical date.
For the amendment of a surgical date with less than four weeks notice given a £250 administration fee will be applied to your account and rebooking can commence upon settlement of this account.
For amendment of a surgical date with two weeks or less notice given a £500 administration fee will be applied to your account. Rebooking can commence upon settlement of this account.
For amendment of a surgical date with one week or less notice given an administration fee will be applied to your account of 50% of your surgical fee. Rebooking can commence upon settlement of this account.
 

Full cancellation


This deposit is non-refundable unless appropriate certification from a medical professional is provided.

I am writing to let you know that I was very pleased with the recent surgery to remove several moles on my face, neck and back. The whole process was carried out very efficiently.  The mole on my face has almost completely disappeared already.  The post-operative information was most helpful, although the leaflet I was given varied slightly from your verbal instructions. However, you accurately told me what to expect.  I have no hesitation in recommending your work to other people.  The on site staff were all friendly and helpful throughout.


Pamela H.

Mr Banwell explained the details of my procedures in a professional and sensitive manner. He took the time to put me at ease and answer all my questions in a way that I could understand. Each step of my treatment from the initial consultation through to its conclusion was supported by professional who with their support enables me to have an extremely smooth journey through my procedures. For the first time in my adult life I am happy in my own skin. I would recommend Mr Banwell to anyone who has been thinking of cosmetic surgery in a heartbeat. Through his skill and understanding of the female body, he carries out his profession with the utmost care and consideration.


Susan G.

Just a note to say a big thank you for your professional expertise, your excellent care and your kindness towards me during my treatment.


Marilyn W.

I decided to have treatment with Mr Banwell as I had been seeing him on several occasions regarding stomach irregularities due to a disastrous lipo operation abroad a few years ago. We discussed various options together and I always felt comfortable talking with Mr Banwell and trust him completely to give me the correct advice when considering surgery. I felt my expectations were realistic as Mr Banwell had advised me of the possible downside of the procedure. However, all my expectations were exceeded tenfold! My stomach is looking so much better aesthetically and my breasts look amazing! Mr Banwell and his team excelled at making me feel comfortable and relaxed. I felt I was able to discuss matters with friendly people who cared. I feel Mr Banwell takes time to cover all aspects of the procedure in a friendly, caring and informative manner. I feel happy to say one couldn’t be in safer hands. My overall experience with Mr Banwell and his team has been very positive in all aspects culminating in amazing results. I couldn’t be happier.


Karen D.

I am delighted!! Mr Banwell listened to what I wanted and now I have fuller breast that don’t look false!  I would highly recommend him and his team to everyone.  They are all very friendly and the care I received before, during and after was excellent and very professional. Many thanks to you all.


Gemma C.

Thank you so much to you and your team for all that you have done for me, it is greatly appreciated.


Sarah Z.

Credentials

BAAPS
BAPRAS
IPRAS
realself Top Contributor
Crisalix
  • Sign Up to The Newsletter

Our Awards

My Face My Body Ultimate 100 2019
My Face My Body Awards Winner 2018
Aesthetic Awards
Safety In Beauty

Brand Partners

Crisalix
Macom
Motiva
Dermalux
miraDry
Silhouette Soft
Codage
Rationale
Juvederm
Radara
Skinade

The Banwell Clinic

The Banwell Clinic is recognised as a boutique cosmetic clinic specialising in all aspects of skin health and our philosophy is to help Protect, Restore & Rejuvenate your face and body.  Our extensive portfolio of treatments include injectables, thread lifts, plasma shower, luxurious signature facials, acne treatments, microdermabrasion, hair removal and cellulite treatments, all carried out in a friendly, warm environment by an expert team.

Visit the Banwell Clinic