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Cancellation Policy

CANCELLATION POLICY & NON-ATTENDANCE POLICY COSMETIC & NON COSMETIC TREATMENT
OCTOBER 2018

We would like to politely remind you of our Cancellation and Non-attendance Policy.

Cancellations must be made directly to our office on 01342 330302 or to help@paulebanwell.com.
Emails and voicemails received after 5.30PM or over the weekend when the office is closed will be counted from the next working day.

Our professional team have set time aside for your care and a fee will therefore be charged upon non-attendance or cancellations with less than the required notice given.

Cancellation of any appointment with less than 72 hours’ notice will mean that we are unable to re-allocate the time to other patients. Running an efficient appointment system whereby patients give us the correct notice if they are unable to attend an appointment means we minimise wasted treatment time and are able to keep waiting lists down.

Cancellations made with less than 72 hours’ notice for appointments will be subject to the following cancellation policy:

  1. In the first instance of a late cancellation or non-attendance a charge of 50% of the appointment fee will be added to your account ( or result in a loss of your appointment security deposit).  Whilst this charge will not fully cover the cost of the lost treatment time it will enable us to pay our team and to partly cover our overheads, which helps us to prevent raising our prices.
  2. In the second instance of a late cancellation or non-attendance we reserve the right to charge the full cost of the appointment fee.  Further appointments will then only be bookable after settlement of your account and full payment made in advance for all future appointments.

Late cancellation and non-attendance fees are the sole responsibility of the patient and must be paid in full, ensuring their account is cleared before their next appointment.

If your treatment is being covered by your insurance company, they will not cover cancellation and non-attendance fees. These fees will be the responsibility of the patient.

When late cancellation and non-attendance fees occur, this will be deducted from the deposit your have already paid or you will receive an invoice outlining the fee and the date the fee needs to be paid by. we will be able to reschedule this appointment as soon as the account is cleared.

Clients who cancel late or have non-attendance two or more times in a 12 month period may be denied any future appointments.

We may also ask you a deposit at the time of booking appointments which will then be deducted from the cost of your appointment or treatment.

 

SURGICAL CANCELLATION POLICY

 

Theatre space with Mr Banwell is in high demand and as such the following cancellation rules apply.
Amendment of a theatre date


To amend your theatre date we require four weeks notice to incur no charge. The aforementioned deposit will remain on your account to reserve the agreed new surgical date.
For the amendment of a surgical date with less than four weeks notice given a £250 administration fee will be applied to your account and rebooking can commence upon settlement of this account.
For amendment of a surgical date with two weeks or less notice given a £500 administration fee will be applied to your account. Rebooking can commence upon settlement of this account.
For amendment of a surgical date with one week or less notice given an administration fee will be applied to your account of 50% of your surgical fee. Rebooking can commence upon settlement of this account.
 

Full cancellation


This deposit is non-refundable unless appropriate certification from a medical professional is provided.

I have been treated by Mr Banwell for excision of a nasal Squamous Cell Carcinoma and approximately 20 forehead solar keratoses by Photodynamic Therapy (PDT). During this period I have received outstanding care and attention. He and his team are very friendly and efficient. His surgical skills are exceptional.

I am totally content with the outcome of the surgery and treatment of my conditions and would wholly recommend him and his team to others. In fact, I already have!


John H.

I realised initially that surgery was my only option. Initially hesitant about surgery I accepted Mr Banwell’s advice and counselling. I am impressed with his expertise surgically combined with his caring attitude to patients like me. I would recommend him highly without any hesitation. He inspires confidence.


Michael S.

I am delighted!! Mr Banwell listened to what I wanted and now I have fuller breast that don’t look false!  I would highly recommend him and his team to everyone.  They are all very friendly and the care I received before, during and after was excellent and very professional. Many thanks to you all.


Gemma C.

Mr Banwell’s care of my daughter was excellent – he is a great communicator with children. The hospital staff was very helpful and efficient. The surgery is very neat with minimal scarring – I’m sure it will make a big difference to her life as she grows up.


Elena W.

My whole experience was made comfortable by warm, friendly and welcoming nursing staff. Mr Banwell has a lovely bedside manner and was more than happy to discuss my worried however strange. At 37 years of age and after 4 children I never thought I would have the tummy of an 18 year old again, Mr Banwell is a very clever man.


Sara A.

I was very happy with the care I got from Mr Banwell, his team and the staff at the McIndoe Surgical Centre. Mr Banwell and his team were extremely friendly and quick to meet my needs at all times. The team were very professional and always made me feel at ease and welcome at all my consultations and throughout my stay at the surgical centre. The outcome of my surgery is amazing! I am extremely happy with the results I got; it turned out better than I thought. The surgery has really helped my confidence and way of life and I am very grateful for that. Mr Banwell is a fantastic surgeon with a very friendly and professional approach, which is wonderful. I would definitely, without hesitation, recommend Mr Banwell and his team to others considering cosmetic surgery.


Hannah G.

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