CANCELLATION POLICY & NON-ATTENDANCE POLICY COSMETIC & NON COSMETIC TREATMENT
We would like to politely remind you of our Cancellation and Non-attendance Policy.
Our professional team have set time aside for your care and a fee will therefore be charged upon non-attendance or cancellations with less than the required notice given.
Cancellation of any appointment with less than 72 hours’ notice will mean that we are unable to re-allocate the time to other patients. Running an efficient appointment system whereby patients give us the correct notice if they are unable to attend an appointment means we minimise wasted treatment time and are able to keep waiting lists down.
Cancellations made with less than 72 hours’ notice for appointments will be subject to the following cancellation policy:
Late cancellation and non-attendance fees are the sole responsibility of the patient and must be paid in full, ensuring their account is cleared before their next appointment.
If your treatment is being covered by your insurance company, they will not cover cancellation and non-attendance fees. These fees will be the responsibility of the patient.
When late cancellation and non-attendance fees occur, this will be deducted from the deposit your have already paid or you will receive an invoice outlining the fee and the date the fee needs to be paid by. we will be able to reschedule this appointment as soon as the account is cleared.
Clients who cancel late or have non-attendance two or more times in a 12 month period may be denied any future appointments.
We may also ask you a deposit at the time of booking appointments which will then be deducted from the cost of your appointment or treatment.
SURGICAL CANCELLATION POLICY
To amend your theatre date we require four weeks notice to incur no charge. The aforementioned deposit will remain on your account to reserve the agreed new surgical date.
For the amendment of a surgical date with less than four weeks notice given a £250 administration fee will be applied to your account and rebooking can commence upon settlement of this account.
For amendment of a surgical date with two weeks or less notice given a £500 administration fee will be applied to your account. Rebooking can commence upon settlement of this account.
For amendment of a surgical date with one week or less notice given an administration fee will be applied to your account of 50% of your surgical fee. Rebooking can commence upon settlement of this account.
This deposit is non-refundable unless appropriate certification from a medical professional is provided.
I cannot thank you enough for the assiduous care and attention that you so generously gave to me before, during and after surgery. The level of detailed information you gave to me, your patience in answering my myriad questions and your generosity of spirit, ensured the whole experience was not in the least daunting. The outcome has been well beyond my expectations and I am unreservedly delighted with the outcome. Thank you so much for all your genuine and enjoyable exchanges.
I wanted to thank you for the work you have done on me. The results are really coming in to place and looking great!! I have recovered really well and it’s all down to your brilliant work.
I was kept well informed and thought it was excellent to see Mr Banwell before surgery, during recovery and afterwards to hear all went well. It was something that caused me discomfort and sensitivity and now I feel much happier not only with the appearance but more importantly it is much more comfortable for me. I wouldn’t hesitate to recommend Mr Banwell to my friends, he is truly professional yet has a nice relaxed manner which puts you at ease.
I am so happy with the results of my surgery.
A perfect blemish free outcome!
Mr Banwell and his team were really great. They were friendly, professional and love to deal with. Mr Banwell did amazing work for me and I’m absolutely delighted with the outcome. I would highly recommend Mr Banwell to anyone who is thinking about breast augmentation.
The Banwell Clinic is recognised as a boutique cosmetic clinic specialising in all aspects of skin health and our philosophy is to help Protect, Restore & Rejuvenate your face and body. Our extensive portfolio of treatments include injectables, thread lifts, plasma shower, luxurious signature facials, acne treatments, microdermabrasion, hair removal and cellulite treatments, all carried out in a friendly, warm environment by an expert team.