CANCELLATION POLICY & NON-ATTENDANCE POLICY COSMETIC & NON COSMETIC TREATMENT
We would like to politely remind you of our Cancellation and Non-attendance Policy.
Our professional team have set time aside for your care and a fee will therefore be charged upon non-attendance or cancellations with less than the required notice given.
Cancellation of any appointment with less than 72 hours’ notice will mean that we are unable to re-allocate the time to other patients. Running an efficient appointment system whereby patients give us the correct notice if they are unable to attend an appointment means we minimise wasted treatment time and are able to keep waiting lists down.
Cancellations made with less than 72 hours’ notice for appointments will be subject to the following cancellation policy:
Late cancellation and non-attendance fees are the sole responsibility of the patient and must be paid in full, ensuring their account is cleared before their next appointment.
If your treatment is being covered by your insurance company, they will not cover cancellation and non-attendance fees. These fees will be the responsibility of the patient.
When late cancellation and non-attendance fees occur, this will be deducted from the deposit your have already paid or you will receive an invoice outlining the fee and the date the fee needs to be paid by. we will be able to reschedule this appointment as soon as the account is cleared.
Clients who cancel late or have non-attendance two or more times in a 12 month period may be denied any future appointments.
We may also ask you a deposit at the time of booking appointments which will then be deducted from the cost of your appointment or treatment.
SURGICAL CANCELLATION POLICY
To amend your theatre date we require four weeks notice to incur no charge. The aforementioned deposit will remain on your account to reserve the agreed new surgical date.
For the amendment of a surgical date with less than four weeks notice given a £250 administration fee will be applied to your account and rebooking can commence upon settlement of this account.
For amendment of a surgical date with two weeks or less notice given a £500 administration fee will be applied to your account. Rebooking can commence upon settlement of this account.
For amendment of a surgical date with one week or less notice given an administration fee will be applied to your account of 50% of your surgical fee. Rebooking can commence upon settlement of this account.
This deposit is non-refundable unless appropriate certification from a medical professional is provided.
I was made to feel at ease with everything. Nothing was too much, lots of care and thought. Pain was very minimal. Lots of follow up care which was first class. I got exactly what I wanted, I have a lovely new look which I could not achieve on my own. If something is bothering you and you can not get to your goal there is help. I had an excellent experience.
My care was efficient and effective, the office staff were excellent and the clinic clean. Mr Banwell did a very good job under difficult circumstances given the length of time the BCC had been there. I would definitely recommend Mr Banwell.
Mr Banwell’s care of my daughter was excellent – he is a great communicator with children. The hospital staff was very helpful and efficient. The surgery is very neat with minimal scarring – I’m sure it will make a big difference to her life as she grows up.
I was extremely happy with the care I received; all the staff were polite, friendly and caring. I felt totally at ease and everything was very efficient. I am very happy with the outcome and I would have no hesitation about recommending Mr Banwell. I fact I already have to 2 people! Thank you.
I would have no hesitation recommending Mr Banwell.
Mr Banwell had by far the best experience and training for the procedure I needed; I was thrilled with the results. I was very pleased with everything. I was looked after by an amazing nurse and the results definitely made it worthwhile.
The Banwell Clinic is recognised as a boutique cosmetic clinic specialising in all aspects of skin health and our philosophy is to help Protect, Restore & Rejuvenate your face and body. Our extensive portfolio of treatments include injectables, thread lifts, plasma shower, luxurious signature facials, acne treatments, microdermabrasion, hair removal and cellulite treatments, all carried out in a friendly, warm environment by an expert team.