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Cancellation Policy

CANCELLATION POLICY & NON-ATTENDANCE POLICY COSMETIC & NON COSMETIC TREATMENT
OCTOBER 2018

We would like to politely remind you of our Cancellation and Non-attendance Policy.

Cancellations must be made directly to our office on 01342 330302 or to help@paulebanwell.com.
Emails and voicemails received after 5.30PM or over the weekend when the office is closed will be counted from the next working day.

Our professional team have set time aside for your care and a fee will therefore be charged upon non-attendance or cancellations with less than the required notice given.

Cancellation of any appointment with less than 72 hours’ notice will mean that we are unable to re-allocate the time to other patients. Running an efficient appointment system whereby patients give us the correct notice if they are unable to attend an appointment means we minimise wasted treatment time and are able to keep waiting lists down.

Cancellations made with less than 72 hours’ notice for appointments will be subject to the following cancellation policy:

  1. In the first instance of a late cancellation or non-attendance a charge of 50% of the appointment fee will be added to your account ( or result in a loss of your appointment security deposit).  Whilst this charge will not fully cover the cost of the lost treatment time it will enable us to pay our team and to partly cover our overheads, which helps us to prevent raising our prices.
  2. In the second instance of a late cancellation or non-attendance we reserve the right to charge the full cost of the appointment fee.  Further appointments will then only be bookable after settlement of your account and full payment made in advance for all future appointments.

Late cancellation and non-attendance fees are the sole responsibility of the patient and must be paid in full, ensuring their account is cleared before their next appointment.

If your treatment is being covered by your insurance company, they will not cover cancellation and non-attendance fees. These fees will be the responsibility of the patient.

When late cancellation and non-attendance fees occur, this will be deducted from the deposit your have already paid or you will receive an invoice outlining the fee and the date the fee needs to be paid by. we will be able to reschedule this appointment as soon as the account is cleared.

Clients who cancel late or have non-attendance two or more times in a 12 month period may be denied any future appointments.

We may also ask you a deposit at the time of booking appointments which will then be deducted from the cost of your appointment or treatment.

 

SURGICAL CANCELLATION POLICY

 

Theatre space with Mr Banwell is in high demand and as such the following cancellation rules apply.
Amendment of a theatre date


To amend your theatre date we require four weeks notice to incur no charge. The aforementioned deposit will remain on your account to reserve the agreed new surgical date.
For the amendment of a surgical date with less than four weeks notice given a £250 administration fee will be applied to your account and rebooking can commence upon settlement of this account.
For amendment of a surgical date with two weeks or less notice given a £500 administration fee will be applied to your account. Rebooking can commence upon settlement of this account.
For amendment of a surgical date with one week or less notice given an administration fee will be applied to your account of 50% of your surgical fee. Rebooking can commence upon settlement of this account.
 

Full cancellation


This deposit is non-refundable unless appropriate certification from a medical professional is provided.

I was kept well informed and thought it was excellent to see Mr Banwell before surgery, during recovery and afterwards to hear all went well. It was something that caused me discomfort and sensitivity and now I feel much happier not only with the appearance but more importantly it is much more comfortable for me. I wouldn’t hesitate to recommend Mr Banwell to my friends, he is truly professional yet has a nice relaxed manner which puts you at ease.


Helen S.

…total expertise and attention to detail in surgery.

I just want to thank you for all your care, expertise and advice.

I am so happy with what Mr Banwell has done for me. It is clear that I was very well advised by Mr Banwell which type of implant would be best for me, as the end result I have is amazing and is completely natural. Also the care I received at the hospital was very pleasant, I actually enjoyed my stay there, and the procedure was pain free. From the overall experience I have had I would gladly recommend Mr Banwell to anyone.


Claire T.

Mr Banwell had honest communication and I felt at ease. I would recommend Mr Banwell because the procedure worked and he was upfront and honest regarding the procedure and potential risks. My overall experience was great, timely and friendly.


Selina R.

Mr Banwell was highly recommended by a friend of a friend. She was very satisfied with results which I witnessed. I trusted what I heard and what I saw. My meetings with Mr Banwell only reassured me further. Mr Banwell offered additional discussion time pre op & several follow ups post op. His admin team were 100% helpful and efficient. His manner was approachable and accessible. I would not hesitate to recommend his professional expertise, competitive cost and charming manner. At no point did I feel judged, intimidated or overwhelmed. This was an incredibly positive experience, many thanks to Mr Banwell and the rest of the team.


Sarah P.

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