CANCELLATION POLICY & NON-ATTENDANCE POLICY COSMETIC & NON COSMETIC TREATMENT
We would like to politely remind you of our Cancellation and Non-attendance Policy.
Our professional team have set time aside for your care and a fee will therefore be charged upon non-attendance or cancellations with less than the required notice given.
Cancellation of any appointment with less than 72 hours’ notice will mean that we are unable to re-allocate the time to other patients. Running an efficient appointment system whereby patients give us the correct notice if they are unable to attend an appointment means we minimise wasted treatment time and are able to keep waiting lists down.
Cancellations made with less than 72 hours’ notice for appointments will be subject to the following cancellation policy:
Late cancellation and non-attendance fees are the sole responsibility of the patient and must be paid in full, ensuring their account is cleared before their next appointment.
If your treatment is being covered by your insurance company, they will not cover cancellation and non-attendance fees. These fees will be the responsibility of the patient.
When late cancellation and non-attendance fees occur, this will be deducted from the deposit your have already paid or you will receive an invoice outlining the fee and the date the fee needs to be paid by. we will be able to reschedule this appointment as soon as the account is cleared.
Clients who cancel late or have non-attendance two or more times in a 12 month period may be denied any future appointments.
We may also ask you a deposit at the time of booking appointments which will then be deducted from the cost of your appointment or treatment.
SURGICAL CANCELLATION POLICY
To amend your theatre date we require four weeks notice to incur no charge. The aforementioned deposit will remain on your account to reserve the agreed new surgical date.
For the amendment of a surgical date with less than four weeks notice given a £250 administration fee will be applied to your account and rebooking can commence upon settlement of this account.
For amendment of a surgical date with two weeks or less notice given a £500 administration fee will be applied to your account. Rebooking can commence upon settlement of this account.
For amendment of a surgical date with one week or less notice given an administration fee will be applied to your account of 50% of your surgical fee. Rebooking can commence upon settlement of this account.
This deposit is non-refundable unless appropriate certification from a medical professional is provided.
The care was excellent both pre and post operatively. During my stay at the hospital I knew exactly what to expect and when, which was most reassuring. The outcome is exactly as I’d have hoped. My eyes look less heavy and it’s as if they have more space to open! I’d never heard of the procedure before seeing Mr Banwell but I knew that something needed doing, and I’m absolutely delighted with the results.
You are the greatest Plastic Surgeon in UK today. Keep me informed. Your excision of my SCC was a masterpiece of Surgery.
Now that I have been ‘signed off’ I just want to thank you so much for all your care, expertise and advice. I am so happy with the result of my surgery; it has bought back a confidence which I had lost, and enabled me to wear clothes which previously wouldn’t have suited me. I will know where to come if I decide I need anything else improved!
From initial consultation right through to arrival for surgery and the subsequent aftercare, I have found the level of courtesy, understanding and professionalism of yourself and your team (both medical and administrative) to have been exemplary. So please accept my heartfelt thanks for accepting me as a patient and for your surgical expertise which has made such a positive difference in so many aspects of my life.
I was treated with the utmost care and respect and the team were very kind and supportive. I thoroughly enjoyed the whole experience. I am very pleased with the results of my surgery and would thoroughly recommend to others.
I went to see Mr Banwell to get reassurance about the moles and blemishes which have been steadily growing since I was a young adult. 30 years ago we were not aware of the dangers of the sun and burning on holiday way an annual ritual. Thankfully we are all now aware that the sun damage can cause skin cancer and the changes in my moles mean I have a precautionary approach, particularly as older family members have had tumours removed. Paul knows exactly what he was looking for and studied each and every mole methodically. The two he highlighted for treatment were two of the least innocuous (in my opinion) which surprised me. Clearly to the trained eye they needed removal. I have since had an excision of one and due to have photo dynamic therapy treatment for the small red mark on my nose later this year. Without seeing Paul, this minor irritation would have been left and could possibly have created problems later in life. I advocate regular checks for anyone with moles and skin blemishes. The technology now is so impressive and it makes absolutely sense to take full advantage of Paul’s expertise.
The Banwell Clinic is recognised as a boutique cosmetic clinic specialising in all aspects of skin health and our philosophy is to help Protect, Restore & Rejuvenate your face and body. Our extensive portfolio of treatments include injectables, thread lifts, plasma shower, luxurious signature facials, acne treatments, microdermabrasion, hair removal and cellulite treatments, all carried out in a friendly, warm environment by an expert team.