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Cancellation Policy

CANCELLATION POLICY & NON-ATTENDANCE POLICY COSMETIC & NON COSMETIC TREATMENT
OCTOBER 2018

We would like to politely remind you of our Cancellation and Non-attendance Policy.

Cancellations must be made directly to our office on 01342 330302 or to help@paulebanwell.com.
Emails and voicemails received after 5.30PM or over the weekend when the office is closed will be counted from the next working day.

Our professional team have set time aside for your care and a fee will therefore be charged upon non-attendance or cancellations with less than the required notice given.

Cancellation of any appointment with less than 72 hours’ notice will mean that we are unable to re-allocate the time to other patients. Running an efficient appointment system whereby patients give us the correct notice if they are unable to attend an appointment means we minimise wasted treatment time and are able to keep waiting lists down.

Cancellations made with less than 72 hours’ notice for appointments will be subject to the following cancellation policy:

  1. In the first instance of a late cancellation or non-attendance a charge of 50% of the appointment fee will be added to your account ( or result in a loss of your appointment security deposit).  Whilst this charge will not fully cover the cost of the lost treatment time it will enable us to pay our team and to partly cover our overheads, which helps us to prevent raising our prices.
  2. In the second instance of a late cancellation or non-attendance we reserve the right to charge the full cost of the appointment fee.  Further appointments will then only be bookable after settlement of your account and full payment made in advance for all future appointments.

Late cancellation and non-attendance fees are the sole responsibility of the patient and must be paid in full, ensuring their account is cleared before their next appointment.

If your treatment is being covered by your insurance company, they will not cover cancellation and non-attendance fees. These fees will be the responsibility of the patient.

When late cancellation and non-attendance fees occur, this will be deducted from the deposit your have already paid or you will receive an invoice outlining the fee and the date the fee needs to be paid by. we will be able to reschedule this appointment as soon as the account is cleared.

Clients who cancel late or have non-attendance two or more times in a 12 month period may be denied any future appointments.

We may also ask you a deposit at the time of booking appointments which will then be deducted from the cost of your appointment or treatment.

 

SURGICAL CANCELLATION POLICY

 

Theatre space with Mr Banwell is in high demand and as such the following cancellation rules apply.
Amendment of a theatre date


To amend your theatre date we require four weeks notice to incur no charge. The aforementioned deposit will remain on your account to reserve the agreed new surgical date.
For the amendment of a surgical date with less than four weeks notice given a £250 administration fee will be applied to your account and rebooking can commence upon settlement of this account.
For amendment of a surgical date with two weeks or less notice given a £500 administration fee will be applied to your account. Rebooking can commence upon settlement of this account.
For amendment of a surgical date with one week or less notice given an administration fee will be applied to your account of 50% of your surgical fee. Rebooking can commence upon settlement of this account.
 

Full cancellation


This deposit is non-refundable unless appropriate certification from a medical professional is provided.

My whole experience was fantastic from start to finish and I am extremely happy with my results. If I had any questions I also got a satisfactory answer and quickly. I would recommend Mr Banwell to anyone who was interested, and I would and probably will be back!


Diane C.

I cannot thank you enough for the assiduous care and attention that you so generously gave to me before, during and after surgery. The level of detailed information you gave to me, your patience in answering my myriad questions and your generosity of spirit, ensured the whole experience was not in the least daunting. The outcome has been well beyond my expectations and I am unreservedly delighted with the outcome. Thank you so much for all your genuine and enjoyable exchanges.


Bridget R.

I went to see Mr Banwell to get reassurance about the moles and blemishes which have been steadily growing since I was a young adult. 30 years ago we were not aware of the dangers of the sun and burning on holiday way an annual ritual. Thankfully we are all now aware that the sun damage can cause skin cancer and the changes in my moles mean I have a precautionary approach, particularly as older family members have had tumours removed. Paul knows exactly what he was looking for and studied each and every mole methodically. The two he highlighted for treatment were two of the least innocuous (in my opinion) which surprised me. Clearly to the trained eye they needed removal. I have since had an excision of one and due to have photo dynamic therapy treatment for the small red mark on my nose later this year. Without seeing Paul, this minor irritation would have been left and could possibly have created problems later in life. I advocate regular checks for anyone with moles and skin blemishes. The technology now is so impressive and it makes absolutely sense to take full advantage of Paul’s expertise.


Gabrielle S.

Mr Banwell was highly recommended by a friend of a friend. She was very satisfied with results which I witnessed. I trusted what I heard and what I saw. My meetings with Mr Banwell only reassured me further. Mr Banwell offered additional discussion time pre op & several follow ups post op. His admin team were 100% helpful and efficient. His manner was approachable and accessible. I would not hesitate to recommend his professional expertise, competitive cost and charming manner. At no point did I feel judged, intimidated or overwhelmed. This was an incredibly positive experience, many thanks to Mr Banwell and the rest of the team.


Sarah P.

Mr Banwell explained to me exactly what he was going to do and made me feel at ease. The team were all friendly and made me feel very comfortable in the hospital. The scar on my forehead healed very quickly and I have full movement and feeling of my eyebrow. I would recommend Mr Banwell and his team because of the high standard of professional and personal care given to me.


Diane P.

After deciding to go down the surgery route I contact Mr Banwell’s team and was dealt with quickly and efficiently but most of all everyone was so friendly and helpful which put me at ease. The care from start to finish and still on-going was 110% and everyone who I dealt with was fantastic. Mr Banwell was always professional and friendly and put me at ease from the very beginning. I am so pleased with my results and putting myself in Mr Banwell’s care was the best thing I could have done. It has completely changed my life and I can’t thank you all enough. I have already recommended you to my aunty! Thanks again.


Ruth G.

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