CANCELLATION POLICY & NON-ATTENDANCE POLICY COSMETIC & NON COSMETIC TREATMENT
We would like to politely remind you of our Cancellation and Non-attendance Policy.
Our professional team have set time aside for your care and a fee will therefore be charged upon non-attendance or cancellations with less than the required notice given.
Cancellation of any appointment with less than 72 hours’ notice will mean that we are unable to re-allocate the time to other patients. Running an efficient appointment system whereby patients give us the correct notice if they are unable to attend an appointment means we minimise wasted treatment time and are able to keep waiting lists down.
Cancellations made with less than 72 hours’ notice for appointments will be subject to the following cancellation policy:
Late cancellation and non-attendance fees are the sole responsibility of the patient and must be paid in full, ensuring their account is cleared before their next appointment.
If your treatment is being covered by your insurance company, they will not cover cancellation and non-attendance fees. These fees will be the responsibility of the patient.
When late cancellation and non-attendance fees occur, this will be deducted from the deposit your have already paid or you will receive an invoice outlining the fee and the date the fee needs to be paid by. we will be able to reschedule this appointment as soon as the account is cleared.
Clients who cancel late or have non-attendance two or more times in a 12 month period may be denied any future appointments.
We may also ask you a deposit at the time of booking appointments which will then be deducted from the cost of your appointment or treatment.
SURGICAL CANCELLATION POLICY
To amend your theatre date we require four weeks notice to incur no charge. The aforementioned deposit will remain on your account to reserve the agreed new surgical date.
For the amendment of a surgical date with less than four weeks notice given a £250 administration fee will be applied to your account and rebooking can commence upon settlement of this account.
For amendment of a surgical date with two weeks or less notice given a £500 administration fee will be applied to your account. Rebooking can commence upon settlement of this account.
For amendment of a surgical date with one week or less notice given an administration fee will be applied to your account of 50% of your surgical fee. Rebooking can commence upon settlement of this account.
This deposit is non-refundable unless appropriate certification from a medical professional is provided.
I am so happy with what Mr Banwell has done for me. It is clear that I was very well advised by Mr Banwell which type of implant would be best for me, as the end result I have is amazing and is completely natural. Also the care I received at the hospital was very pleasant, I actually enjoyed my stay there, and the procedure was pain free. From the overall experience I have had I would gladly recommend Mr Banwell to anyone.
It is hard for me to find the right words to thank you enough for everything you have done for me. I am sure that my speedy recovery is the result of the amazing job you have done. You are such a remarkable man and a great surgeon. Thank you for everything.
I thought the team were helpful and efficient because they helped me to schedule my appointments around my working hours. They were always at hand to discuss any questions I had with a friendly and professional manor. Mr Banwell was amazing. He was totally honest and helped me decide which type of breast implant and procedure to have. We talked through my torrent of questions and concerns with ease. He asked me how I wanted my breast to look and I said I wanted them as natural as possible and that is exactly what I got. My new breasts have certainly made me feel more confident with ym body. I previously felt inadequate in the breast area and now I can?t stop smiling! I am so pleased with the outcome I only wish I?d done it sooner. The operation certainly wasn?t as scary as I thought it would be and I was looked after with the utmost care.
Mr Banwell gave all the facts about the operations (positives and negatives). The results and thorough aftercare exceeded my expectations. You can feel confident to put your trust in Mr Banwell’s professional and thorough approach to doing what is right for you. I was very happy with the whole experience. Thank you!
Care given prior to, during and after my operation has been extremely thorough. With specialist available to speak to at my own convenience, all aspects of the operation were readily explored and advice was tailored to fit my individual expectations. A particular benefit of Mr Banwell’s surgery was the flexibility in timing with both appointments as well as the actual operation date. Although the decision to undergo surgery was a difficult choice, Mr Banwell proved honest and realistic about expectations and the final outcome was exactly what I had requested. Although it is a decision not to be taken lightly, I would recommend Mr Banwell to any woman in the correct mind set.
Mr Banwell was highly recommended by a friend of a friend. She was very satisfied with results which I witnessed. I trusted what I heard and what I saw. My meetings with Mr Banwell only reassured me further. Mr Banwell offered additional discussion time pre op & several follow ups post op. His admin team were 100% helpful and efficient. His manner was approachable and accessible. I would not hesitate to recommend his professional expertise, competitive cost and charming manner. At no point did I feel judged, intimidated or overwhelmed. This was an incredibly positive experience, many thanks to Mr Banwell and the rest of the team.
The Banwell Clinic is recognised as a boutique cosmetic clinic specialising in all aspects of skin health and our philosophy is to help Protect, Restore & Rejuvenate your face and body. Our extensive portfolio of treatments include injectables, thread lifts, plasma shower, luxurious signature facials, acne treatments, microdermabrasion, hair removal and cellulite treatments, all carried out in a friendly, warm environment by an expert team.