Close Menu
Close
Close Menu
Close Menu
01342 330302

Terms of use

The Terms and Conditions of this Patient Contract apply to all services and procedures carried out by Mr Paul E Banwell (FRCS)Plast. These Terms and Conditions take precedence over the contents of any literature or written material provided by Mr Banwell to the Patient where such contents conflict with these Terms & Conditions.

Definitions

1.1. “Mr Banwell” or the “Company” means Mr Paul E Banwell (FRCS)Plast.
1.2. “Patient Information” refers to the information supplied by Mr Banwell to its patients both in brochure and letter form.
1.3. “Procedure” refers to the procedure to be carried out by Mr Banwell.
1.4. “Patient” means any person who has entered into a contract for a Procedure.
1.5. “Pre-booking” means a booking and payment made prior to Consultation with Mr Banwell.
1.6. “Initial Aftercare Period” means the aftercare included within the cost of your procedure. The duration varies by procedure and is defined on your Quotation.
1.7. “Cost” is Total Surgery Price as detailed on the quotation.
1.9. “Consultation” is a pre-operative meeting between Patient and Mr Banwell at which the Patient’s suitability for the Procedure is considered.

Obligations and Warranties

2.1. Mr Banwell is registered with the General Medical Council and is obliged to maintain full Private Practice Medical Indemnity Insurance.
2.2. The patient warrants that he or she has read and understood the Patient Information and fully
understands the range of possible outcomes of the proposed procedure.
2.3. The hospital where the procedure takes place will provide all post-operative medication required (i.e. antibiotics and painkillers) as prescribed.

Patient’s Obligations

3.1 This contract is conditional upon the acceptance of the Patient by Mr Banwell based upon information given by the Patient during the consultation with him/her. The decision to carry out surgery shall be at the discretion of Mr Banwell, the anaesthetist and the hospital.
3.2 Treatment will only be given where satisfactory payment has been received at least 14 days prior to surgery (or as soon as possible for surgery booked less than 14 days in advance, but always prior to surgery).
3.3 The Patient agrees to provide Mr Banwell and clinical staff of the hospital with a health history that is honest, accurate, reliable and complete. The Patient understands that withholding any medical information could be detrimental to his or her health and safety and may result in cancellation of the procedure with no refund. The Patient agrees that if any change occurs in his or her medical history or status to inform Mr Banwell without delay and to keep Mr Banwell informed.
3.5 There is no minimum age for consultation or surgical procedure. However, If a patient is under 18, a parent or guardian must attend consultation and give consent to procedure. For cosmetic cases, Mr Banwell also prefers the support of the patient’s GP.

General Obligations

4.1 Mr Banwell reserves the right to alter the Patient’s admission date and/or outpatient appointments although such changes will be avoided wherever possible. The Patient agrees that no consequential loss will be payable for the short notice cancellation on any procedure/ appointment.
4.2 The Patient agrees that in signing this set of Terms and Conditions and the Medical History Form that he/she has understood the terms and has been given an opportunity to seek explanation.
4.3 The Patient will be required to sign a Medical Consent Form at the hospital prior to surgery.
4.4 In the interest of patient safety and welfare, we reserve the right to cancel or postpone your procedure.

Rescheduling/Cancellations

5.1 Rescheduling – if you need to reschedule your surgery date, an administration fee will apply as follows: 8-13 days or less notice – £500, 7 days or less notice – loss of full surgeon fee.
5.2 Cancellations for medical reasons: Cancellations necessary due to previously unknown medical conditions will be rescheduled where possible. If after reasonable consideration the indicated medical condition prevents rescheduling of the procedure, then refund of the monies paid will be given in full to the patient. If the procedure is abandoned intra-operatively due to unforeseen medical conditions, Mr Banwell will retain sufficient monies to cover the costs incurred by the Company as reasonably deemed fit and in accordance with the conditions detailed at 3.1 and 4.4.

Complaints/Readmission

6.1 The complaints procedure is available on request. If you have a complaint regarding any aspect of your treatment, we recommend that you discuss this Mr Banwell’s secretary.
6.2 Readmission – please see information provided by the Hospital.
6.4 If the Patient fails to attend review appointments or follow advice and guidance given, or where the results of the surgery originally provided have been affected by changes in lifestyle, illness or the natural ageing process, Mr Banwell cannot commit to providing continuing surgery at special rates.

Confidentiality

7.1 Mr Banwell and the Patient agrees that all matters relating to the Patient’s treatment will be kept as confidential save where Mr Banwell is required to disclose such material to relevant members of medical staff and/or relevant government authorities be they regulatory or otherwise.
7.2 The Patient confirms his or her consent to the disclosure of personal information by Mr Banwell to Surgeons, Doctors and Nurses and other medical staff for the purpose of discussing Patient’s treatment.
7.3 During admission, photographs will be taken. They will remain part of your medical file. We are not able to supply copies.

Jurisdiction

8.1 The laws of England and Wales shall apply to this contract and the Courts of England and Wales shall have exclusive jurisdiction.
8.2 Mr Banwell reserves the right to change these terms and conditions at any time. The latest Terms & Conditions are available on request.

You were very knowledgeable about every part of the procedure and that is why I chose you over any other surgeon/clinic. Nearly 5 years on and I am very pleased with the results of my operation and have had no problems and they look so natural and have built my confidence so much.


Sam M.

Mr Banwell explained to me exactly what he was going to do and made me feel at ease. The team were all friendly and made me feel very comfortable in the hospital. The scar on my forehead healed very quickly and I have full movement and feeling of my eyebrow. I would recommend Mr Banwell and his team because of the high standard of professional and personal care given to me.


Diane P.

I consider myself blessed when I came across you Mr Banwell. You performed my operation almost a year ago which I am pleased to say was a GREAT success. I am more than pleased with the results, my whole shape is so much more defined and I love it. From the first time I met you at my initial consultation, you put me at ease immediately and never pressured me at any point to undertake the operation, you also never tired of my questions and you offered me only professional sound guidance and advice. You as a surgeon I have found to be completely transparent, knowledgeable, educated beyond most surgeons (that I came across) and totally professional, your skills and attention to detail are second to none.


Susan C.

I was referred to Mr Paul Banwell in February 2010 when I was diagnosed with an advanced melanoma in the lymph nodes in my left groin.  At my consultation he explained in layman’s terms my diagnosis and all details regarding the operation I needed.  Mr Banwell operated on 27th February 2010. The operation was a complete success – he has removed all the cancer as subsequent scans have proven.  I then spent seven days recuperating in the McIndoe Surgical Centre in East Grinstead under Mr Banwell’s and his specialised teams care. They were all wonderful. Mr Banwell was at my bedside every morning to check my progress. His kindness and caring knew no bounds. He made all my fears and anxieties groundless and replaced them with optimism for a great feature and my aftercare was first class.  I would recommend this highly professional, dedicated, humane family man to all who need any medical intervention. He is the best. How do you thank a man who gives you your life back? There are no adequate words.


Pauline W.

Thank you so much for your surgery and your fantastic caring and positive attitude which makes so much difference for patients, me included!


Mike S.

I went to see Mr Banwell to get reassurance about the moles and blemishes which have been steadily growing since I was a young adult. 30 years ago we were not aware of the dangers of the sun and burning on holiday way an annual ritual. Thankfully we are all now aware that the sun damage can cause skin cancer and the changes in my moles mean I have a precautionary approach, particularly as older family members have had tumours removed. Paul knows exactly what he was looking for and studied each and every mole methodically. The two he highlighted for treatment were two of the least innocuous (in my opinion) which surprised me. Clearly to the trained eye they needed removal. I have since had an excision of one and due to have photo dynamic therapy treatment for the small red mark on my nose later this year. Without seeing Paul, this minor irritation would have been left and could possibly have created problems later in life. I advocate regular checks for anyone with moles and skin blemishes. The technology now is so impressive and it makes absolutely sense to take full advantage of Paul’s expertise.


Gabrielle S.

Credentials

BAAPS
BAPRAS
IPRAS
realself Top Contributor
Crisalix
  • Sign Up to The Newsletter

Our Awards

My Face My Body Ultimate 100 2019
My Face My Body Awards Winner 2018
Aesthetic Awards
Safety In Beauty

Brand Partners

Crisalix
Macom
Motiva
Dermalux
miraDry
Silhouette Soft
Codage
Rationale
Juvederm
Radara
Skinade

The Banwell Clinic

The Banwell Clinic is recognised as a boutique cosmetic clinic specialising in all aspects of skin health and our philosophy is to help Protect, Restore & Rejuvenate your face and body.  Our extensive portfolio of treatments include injectables, thread lifts, plasma shower, luxurious signature facials, acne treatments, microdermabrasion, hair removal and cellulite treatments, all carried out in a friendly, warm environment by an expert team.

Visit the Banwell Clinic