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Terms of use

The Terms and Conditions of this Patient Contract apply to all services and procedures carried out by Mr Paul E Banwell (FRCS)Plast. These Terms and Conditions take precedence over the contents of any literature or written material provided by Mr Banwell to the Patient where such contents conflict with these Terms & Conditions.

Definitions

1.1. “Mr Banwell” or the “Company” means Mr Paul E Banwell (FRCS)Plast.
1.2. “Patient Information” refers to the information supplied by Mr Banwell to its patients both in brochure and letter form.
1.3. “Procedure” refers to the procedure to be carried out by Mr Banwell.
1.4. “Patient” means any person who has entered into a contract for a Procedure.
1.5. “Pre-booking” means a booking and payment made prior to Consultation with Mr Banwell.
1.6. “Initial Aftercare Period” means the aftercare included within the cost of your procedure. The duration varies by procedure and is defined on your Quotation.
1.7. “Cost” is Total Surgery Price as detailed on the quotation.
1.9. “Consultation” is a pre-operative meeting between Patient and Mr Banwell at which the Patient’s suitability for the Procedure is considered.

Obligations and Warranties

2.1. Mr Banwell is registered with the General Medical Council and is obliged to maintain full Private Practice Medical Indemnity Insurance.
2.2. The patient warrants that he or she has read and understood the Patient Information and fully
understands the range of possible outcomes of the proposed procedure.
2.3. The hospital where the procedure takes place will provide all post-operative medication required (i.e. antibiotics and painkillers) as prescribed.

Patient’s Obligations

3.1 This contract is conditional upon the acceptance of the Patient by Mr Banwell based upon information given by the Patient during the consultation with him/her. The decision to carry out surgery shall be at the discretion of Mr Banwell, the anaesthetist and the hospital.
3.2 Treatment will only be given where satisfactory payment has been received at least 14 days prior to surgery (or as soon as possible for surgery booked less than 14 days in advance, but always prior to surgery).
3.3 The Patient agrees to provide Mr Banwell and clinical staff of the hospital with a health history that is honest, accurate, reliable and complete. The Patient understands that withholding any medical information could be detrimental to his or her health and safety and may result in cancellation of the procedure with no refund. The Patient agrees that if any change occurs in his or her medical history or status to inform Mr Banwell without delay and to keep Mr Banwell informed.
3.5 There is no minimum age for consultation or surgical procedure. However, If a patient is under 18, a parent or guardian must attend consultation and give consent to procedure. For cosmetic cases, Mr Banwell also prefers the support of the patient’s GP.

General Obligations

4.1 Mr Banwell reserves the right to alter the Patient’s admission date and/or outpatient appointments although such changes will be avoided wherever possible. The Patient agrees that no consequential loss will be payable for the short notice cancellation on any procedure/ appointment.
4.2 The Patient agrees that in signing this set of Terms and Conditions and the Medical History Form that he/she has understood the terms and has been given an opportunity to seek explanation.
4.3 The Patient will be required to sign a Medical Consent Form at the hospital prior to surgery.
4.4 In the interest of patient safety and welfare, we reserve the right to cancel or postpone your procedure.

Rescheduling/Cancellations

5.1 Rescheduling – if you need to reschedule your surgery date, an administration fee will apply as follows: 8-13 days or less notice – £500, 7 days or less notice – loss of full surgeon fee.
5.2 Cancellations for medical reasons: Cancellations necessary due to previously unknown medical conditions will be rescheduled where possible. If after reasonable consideration the indicated medical condition prevents rescheduling of the procedure, then refund of the monies paid will be given in full to the patient. If the procedure is abandoned intra-operatively due to unforeseen medical conditions, Mr Banwell will retain sufficient monies to cover the costs incurred by the Company as reasonably deemed fit and in accordance with the conditions detailed at 3.1 and 4.4.

Complaints/Readmission

6.1 The complaints procedure is available on request. If you have a complaint regarding any aspect of your treatment, we recommend that you discuss this Mr Banwell’s secretary.
6.2 Readmission – please see information provided by the Hospital.
6.4 If the Patient fails to attend review appointments or follow advice and guidance given, or where the results of the surgery originally provided have been affected by changes in lifestyle, illness or the natural ageing process, Mr Banwell cannot commit to providing continuing surgery at special rates.

Confidentiality

7.1 Mr Banwell and the Patient agrees that all matters relating to the Patient’s treatment will be kept as confidential save where Mr Banwell is required to disclose such material to relevant members of medical staff and/or relevant government authorities be they regulatory or otherwise.
7.2 The Patient confirms his or her consent to the disclosure of personal information by Mr Banwell to Surgeons, Doctors and Nurses and other medical staff for the purpose of discussing Patient’s treatment.
7.3 During admission, photographs will be taken. They will remain part of your medical file. We are not able to supply copies.

Jurisdiction

8.1 The laws of England and Wales shall apply to this contract and the Courts of England and Wales shall have exclusive jurisdiction.
8.2 Mr Banwell reserves the right to change these terms and conditions at any time. The latest Terms & Conditions are available on request.

It is hard for me to find the right words to thank you enough for everything you have done for me.

The consultation was conducted quickly, professionally but Mr Banwell also made me feel as if any question I may have wouldn’t not be too small or insignificant for him to take the time to answer. He left me feeling fully informed with both the pros and cons of any form of elective surgery but also that my worries were normal and that he would be able to assist me with my desired outcomes. His team were caring and professional making me feel that they were actually interested and were able to accommodate my dates when making the initial consultation booking. Prompt returning of calls, flexibility in booking of appointments friendliness, informative, caring and professional from the initial telephone call, the surgery, follow up appointments right through to my final appointment made me feel that my care, personal views and worries were important to them at all times. You can trust him to always be honest with you about the possible problems and outcomes. Overall experience with Mr Banwell and his team? Amazing! I just wish I’d not waited so many years to have this procedure done; I have my life back and it’s amazing to be able to walk into any shop and buy clothes that fit in my actual size and not 5 dress sizes larger just to fit my bust in. With the Upper Blepharoplasty everyone in my family says that I now look so much brighter and not tired, others I meet just tell me I look really great and ask if I’ve just had a holiday. Mr Banwell Thank You for all that you did for me.


Anne G.

My expectations were fully met when I went to see Mr Banwell for the first time and he went through very carefully what he would be doing and giving me a realistic prognosis which was what I wanted. He came over as a very thorough and caring person. The skin graft was a complete success and although quite a large area, it is exceptionally neat and gives me no concern. On two further occasions I noticed lumps in other areas, and on getting in touch, appointments were made and Paul removed them immediately, once again very neatly. The after care is also extremely important to me and I have never been disappointed. Luckily I don’t know anybody going through the same thing as me but I would have no reservations in telling them to go and see Paul, as his thoughtfulness and care and attention throughout is excellent, he treats you as an individual. I would also say that I consider him now to be a friend as well as a surgeon. Whenever I am on the phone making future appointments his staff are always friendly, helpful, cheerful and willing to chat, but if you need any reassurance at any time they’re there for you.


Nicky S.

I was very happy with the care I got from Mr Banwell, his team and the staff at the McIndoe Surgical Centre. Mr Banwell and his team were extremely friendly and quick to meet my needs at all times. The team were very professional and always made me feel at ease and welcome at all my consultations and throughout my stay at the surgical centre. The outcome of my surgery is amazing! I am extremely happy with the results I got; it turned out better than I thought. The surgery has really helped my confidence and way of life and I am very grateful for that. Mr Banwell is a fantastic surgeon with a very friendly and professional approach, which is wonderful. I would definitely, without hesitation, recommend Mr Banwell and his team to others considering cosmetic surgery.


Hannah G.

These were only minor operations, but I have never had anything like it before. All I can say is that it was an excellent place to start. The care was excellent from start to finish with a perfect blemish free outcome. I would certainly recommend the service to others.


Warwick S.

My whole experience was made comfortable by warm, friendly and welcoming nursing staff. Mr Banwell has a lovely bedside manner and was more than happy to discuss my worried however strange. At 37 years of age and after 4 children I never thought I would have the tummy of an 18 year old again, Mr Banwell is a very clever man.


Sara A.

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The Banwell Clinic

The Banwell Clinic is recognised as a boutique cosmetic clinic specialising in all aspects of skin health and our philosophy is to help Protect, Restore & Rejuvenate your face and body.  Our extensive portfolio of treatments include injectables, thread lifts, plasma shower, luxurious signature facials, acne treatments, microdermabrasion, hair removal and cellulite treatments, all carried out in a friendly, warm environment by an expert team.

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