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Terms of use

The Terms and Conditions of this Patient Contract apply to all services and procedures carried out by Mr Paul E Banwell (FRCS)Plast. These Terms and Conditions take precedence over the contents of any literature or written material provided by Mr Banwell to the Patient where such contents conflict with these Terms & Conditions.

Definitions

1.1. “Mr Banwell” or the “Company” means Mr Paul E Banwell (FRCS)Plast.
1.2. “Patient Information” refers to the information supplied by Mr Banwell to its patients both in brochure and letter form.
1.3. “Procedure” refers to the procedure to be carried out by Mr Banwell.
1.4. “Patient” means any person who has entered into a contract for a Procedure.
1.5. “Pre-booking” means a booking and payment made prior to Consultation with Mr Banwell.
1.6. “Initial Aftercare Period” means the aftercare included within the cost of your procedure. The duration varies by procedure and is defined on your Quotation.
1.7. “Cost” is Total Surgery Price as detailed on the quotation.
1.9. “Consultation” is a pre-operative meeting between Patient and Mr Banwell at which the Patient’s suitability for the Procedure is considered.

Obligations and Warranties

2.1. Mr Banwell is registered with the General Medical Council and is obliged to maintain full Private Practice Medical Indemnity Insurance.
2.2. The patient warrants that he or she has read and understood the Patient Information and fully
understands the range of possible outcomes of the proposed procedure.
2.3. The hospital where the procedure takes place will provide all post-operative medication required (i.e. antibiotics and painkillers) as prescribed.

Patient’s Obligations

3.1 This contract is conditional upon the acceptance of the Patient by Mr Banwell based upon information given by the Patient during the consultation with him/her. The decision to carry out surgery shall be at the discretion of Mr Banwell, the anaesthetist and the hospital.
3.2 Treatment will only be given where satisfactory payment has been received at least 14 days prior to surgery (or as soon as possible for surgery booked less than 14 days in advance, but always prior to surgery).
3.3 The Patient agrees to provide Mr Banwell and clinical staff of the hospital with a health history that is honest, accurate, reliable and complete. The Patient understands that withholding any medical information could be detrimental to his or her health and safety and may result in cancellation of the procedure with no refund. The Patient agrees that if any change occurs in his or her medical history or status to inform Mr Banwell without delay and to keep Mr Banwell informed.
3.5 There is no minimum age for consultation or surgical procedure. However, If a patient is under 18, a parent or guardian must attend consultation and give consent to procedure. For cosmetic cases, Mr Banwell also prefers the support of the patient’s GP.

General Obligations

4.1 Mr Banwell reserves the right to alter the Patient’s admission date and/or outpatient appointments although such changes will be avoided wherever possible. The Patient agrees that no consequential loss will be payable for the short notice cancellation on any procedure/ appointment.
4.2 The Patient agrees that in signing this set of Terms and Conditions and the Medical History Form that he/she has understood the terms and has been given an opportunity to seek explanation.
4.3 The Patient will be required to sign a Medical Consent Form at the hospital prior to surgery.
4.4 In the interest of patient safety and welfare, we reserve the right to cancel or postpone your procedure.

Rescheduling/Cancellations

5.1 Rescheduling – if you need to reschedule your surgery date, an administration fee will apply as follows: 8-13 days or less notice – £500, 7 days or less notice – loss of full surgeon fee.
5.2 Cancellations for medical reasons: Cancellations necessary due to previously unknown medical conditions will be rescheduled where possible. If after reasonable consideration the indicated medical condition prevents rescheduling of the procedure, then refund of the monies paid will be given in full to the patient. If the procedure is abandoned intra-operatively due to unforeseen medical conditions, Mr Banwell will retain sufficient monies to cover the costs incurred by the Company as reasonably deemed fit and in accordance with the conditions detailed at 3.1 and 4.4.

Complaints/Readmission

6.1 The complaints procedure is available on request. If you have a complaint regarding any aspect of your treatment, we recommend that you discuss this Mr Banwell’s secretary.
6.2 Readmission – please see information provided by the Hospital.
6.4 If the Patient fails to attend review appointments or follow advice and guidance given, or where the results of the surgery originally provided have been affected by changes in lifestyle, illness or the natural ageing process, Mr Banwell cannot commit to providing continuing surgery at special rates.

Confidentiality

7.1 Mr Banwell and the Patient agrees that all matters relating to the Patient’s treatment will be kept as confidential save where Mr Banwell is required to disclose such material to relevant members of medical staff and/or relevant government authorities be they regulatory or otherwise.
7.2 The Patient confirms his or her consent to the disclosure of personal information by Mr Banwell to Surgeons, Doctors and Nurses and other medical staff for the purpose of discussing Patient’s treatment.
7.3 During admission, photographs will be taken. They will remain part of your medical file. We are not able to supply copies.

Jurisdiction

8.1 The laws of England and Wales shall apply to this contract and the Courts of England and Wales shall have exclusive jurisdiction.
8.2 Mr Banwell reserves the right to change these terms and conditions at any time. The latest Terms & Conditions are available on request.

I decided to have treatment with Mr Banwell as I had been seeing him on several occasions regarding stomach irregularities due to a disastrous lipo operation abroad a few years ago. We discussed various options together and I always felt comfortable talking with Mr Banwell and trust him completely to give me the correct advice when considering surgery. I felt my expectations were realistic as Mr Banwell had advised me of the possible downside of the procedure. However, all my expectations were exceeded tenfold! My stomach is looking so much better aesthetically and my breasts look amazing! Mr Banwell and his team excelled at making me feel comfortable and relaxed. I felt I was able to discuss matters with friendly people who cared. I feel Mr Banwell takes time to cover all aspects of the procedure in a friendly, caring and informative manner. I feel happy to say one couldn’t be in safer hands. My overall experience with Mr Banwell and his team has been very positive in all aspects culminating in amazing results. I couldn’t be happier.


Karen D.

After deciding to go down the surgery route I contact Mr Banwell’s team and was dealt with quickly and efficiently but most of all everyone was so friendly and helpful which put me at ease. The care from start to finish and still on-going was 110% and everyone who I dealt with was fantastic. Mr Banwell was always professional and friendly and put me at ease from the very beginning. I am so pleased with my results and putting myself in Mr Banwell’s care was the best thing I could have done. It has completely changed my life and I can’t thank you all enough. I have already recommended you to my aunty! Thanks again.


Ruth G.

I had my brachioplasty in May and the surgery was very successful. The cosmetic appearance was quickly noticeable, with no complications arising from the procedure. I would certainly recommend Mr Paul Banwell and his team to all my friends, as they were extremely helpful and friendly.


Diana H.

We just wanted to say a big thanks you again to you and your team for making our experience so much better than we could have ever imagined. You and your team were so professional and friendly which really put us at ease from our very first appointment. This definitely gave us the confidence to finally have the surgery we’ve wanted for such a long time. We’re both extremely happy with the results. Thanks again.


Gill W.

I can honestly say that having my abdominoplasty with Mr Paul Banwell was a truly incredible experience. All the staff were very friendly and efficient.  The care I received with him was expert, professional and totally honest and I found him to be extremely kind and reassuring. Every step of my procedure was explained clearly and in detail.  The nursing care was second to none and the team looked after me expertly and with dignity.  I have an amazing flat abdomen and my clothes look and feel so much better than before my surgery. My linear scar is flat and neat. Everyone comments on how lovely I look and I have found so much more confidence in myself.  I can highly recommend Paul and his team! With grateful thanks to you all!


Alison C.

Just to say a BIG thank you to you and your team for all the wonderful help and support you have given me over the last 1 ½ years. You have given me back my confidence thank you.


Jan G.

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