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01342 330302

QUESTIONS? WANT TO KNOW MORE?

We are always delighted to offer assistance regarding any questions relating to booking a consultation with Mr Banwell or his team of nurses and aestheticians. You may also have questions regarding procedures, fees and insurance  and if so, please contact the office on 01342 330302 or email help@paulebanwell.com. We are sure that browsing below will also be of help in this regard.

Mr Banwell holds clinics in East Grinstead, Tunbridge Wells, Haywards Heath, Brighton and Harley Street (London). Your appointment will be with Mr Banwell himself and not a nurse or advisor. You may also see one of Mr Banwells Aestheticians by appointment too.

As you can imagine, Mr Banwell’s services are highly sought after and thus due to demand, his clinics are always extremely busy. Out of respect to all his patients and to Mr Banwell, please ensure you arrive at least 15 minutes prior to your appointment time. For new patients there are always registration forms to fill out in each hospital/clinic and please also bring your registration forms for Mr Banwell himself. We have always run our clinics to time and so if you are late there is no guarantee you will be seen on that occasion although we will always to our best to accommodate you. We also have a cancellation list that we can add you to should an appointment come up sooner than the one you have booked. Please always phone or email the clinic to confirm your appointment time and location. Although automated emails and text reminders are sent out sometimes these can end up in ‘spam’

Appointments and enquiries for Mr Banwell are made through Mr Banwell’s office. Via phone on 01342 330302 or email help@paulebanwell.com.

For your information please note most private hospitals may require a routine card swipe and forms to be filled in on your first visit – please make sure you arrive at least 15 minutes prior to your allocated appointment time. Please note this information is stored securely and is only used if there is a debt owed to the hospital and they have contacted you prior to use.

Skin cancer and reconstructive appointments are charged at £190 for self pay patients. If you are insured, then standard insurance rates apply. Follow up self pay appointments are charged at £130.

The initial consultation fee for Cosmetic Surgery patients is at a reduced rate of £150 and this is taken into consideration with estimates when proceeding to surgery; this also includes a second consultation prior to any cosmetic procedure. Follow up appointments after surgery are included in the Surgeon Fee of the cosmetic surgery procedure package.

You can see Mr Banwell for consultation in any of his clinics and have your surgery at a different hospital. Surgery is usually performed in East Grinstead although we also have lists available in Tunbridge Wells, Haywards Heath and Harley Street. The first 2 follow up appointments after your surgery (week 1 with the nurses and week 2 with Mr Banwell) must be at the same hospital in which you have your procedure (dressing clinic appointments with the nurses are all covered as part of the package) otherwise you will be liable for individual hospital fees; all subsequent follow up appointments can be at a clinic of your choice (subject to availability).

Following your consultation our office can provide you with an estimate for your procedure at the hospital of your choice. The estimate will include the hospital fee, anaesthetist’s fee and Mr Banwell’s fee. This also includes a dressing clinic follow up after your procedure with the team of nurses and your follow up appointment with Mr Banwell.

If your procedure requires post surgery garments the details will be provided to you to purchase at a discounted price. We currently recommend MACOM garments and Mr Banwell’s team would be happy to provide our special discount code for you.

Surgery

All booked surgical procedures are subject to our cancellation policy. We require at least three weeks’ notice prior to your procedure if you want to re-book your date or if you do not wish to proceed.

Appointments

We require a minimum of 24 hours’s notice should you need to cancel or reschedule your appointment or we charge a non-attendance fee.

We take pride in the appropriate reservation of your procedural date and time. Our priority is to schedule procedures that can be attended to with the utmost care.

Surgery scheduling requires careful planning and coordination between our office, the hospital and the anaesthetist (if applicable). Special medical equipment is prepared for each individual procedure. Therefore, please understand the importance of respecting our Cancellation Policy:

Cancellation 8-14 days prior to your procedure date will result in a £250.00 administration fee payable to Mr Banwell. Cancellation of surgery under this time you have option of one change of date within two months or non-refundable.

For all surgical procedures the surgeon fee will be due in full 2 weeks prior to the procedure date. The hospital and anaesthetist will contact you with individual payment details.

Payment for non-surgical procedures is due at the time or prior to treatment.

Mr Banwell is happy to see patients too for injectable and skin care consultations.

Mr Banwell is recognised by all the major insurance companies (AXA PPP, BUPA, Exeter, Aviva, Health Online, WPA, etc) to treat patients with scars, skin concerns, moles and skin cancers as well as reconstructive head and neck/breast work. Please ensure you contact your insurance company prior to any appointment/treatment and obtain your pre-authorisation code otherwise you will be liable for any costs incurred. We have always charged according to insurance company guidelines even though reimbursement fees have not increased for over 20 years. Please note that some newer policies have exclusions and referral limitations. In rare instances for unusual procedure there may be sometimes be a ‘gap fee’ over and above minimal insurance fee cover.

If your insurance policy does not cover treatment self pay mole check/skin cancer/scar  appointments are £190. An estimate for your procedure will always be provided following your appointment. Follow up appointments after surgery are £130.

Payment is due 1 week prior to appointment or minor procedure. All day case or in-patient (non-cosmetic and cosmetic) surgical procedures are due 3 weeks prior to surgery.

Payment can be made via debit or credit card or by cheque made payable to Mr Paul Banwell.

Ready to take
The Next Step?

My whole experience was fantastic from start to finish and I am extremely happy with my results. If I had any questions I also got a satisfactory answer and quickly. I would recommend Mr Banwell to anyone who was interested, and I would and probably will be back!


Diane C.

Mr Banwell exceeded all expectation as did his team. Excellent communication and explanation of all procedures. 100% punctual, 100% attentive. The operation was a stunning success and virtually invisible. The whole process of dealing with Paul and the team has been so simple and easy. Options and operational procedures were explained and executed superbly. A total professional and perfectionist who demonstrates great skill, care and knowledge. I would have no hesitation to recommend Paul Banwell. Quite simply, if you want the best, Paul is it!


Tim H.

…thank you so much for your fantastic caring and positive attitude.

We just wanted to say a big thanks you again to you and your team for making our experience so much better than we could have ever imagined. You and your team were so professional and friendly which really put us at ease from our very first appointment. This definitely gave us the confidence to finally have the surgery we’ve wanted for such a long time. We’re both extremely happy with the results. Thanks again.


Gill W.

I was made to feel at ease with everything. Nothing was too much, lots of care and thought. Pain was very minimal. Lots of follow up care which was first class. I got exactly what I wanted, I have a lovely new look which I could not achieve on my own. If something is bothering you and you can not get to your goal there is help. I had an excellent experience.


Margaret S.

Mr Banwell explained the details of my procedures in a professional and sensitive manner. He took the time to put me at ease and answer all my questions in a way that I could understand. Each step of my treatment from the initial consultation through to its conclusion was supported by professional who with their support enables me to have an extremely smooth journey through my procedures. For the first time in my adult life I am happy in my own skin. I would recommend Mr Banwell to anyone who has been thinking of cosmetic surgery in a heartbeat. Through his skill and understanding of the female body, he carries out his profession with the utmost care and consideration.


Susan G.

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My Face My Body Ultimate 100 2019
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The Banwell Clinic

The Banwell Clinic is recognised as a boutique cosmetic clinic specialising in all aspects of skin health and our philosophy is to help Protect, Restore & Rejuvenate your face and body.  Our extensive portfolio of treatments include injectables, thread lifts, plasma shower, luxurious signature facials, acne treatments, microdermabrasion, hair removal and cellulite treatments, all carried out in a friendly, warm environment by an expert team.

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