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QUESTIONS? WANT TO KNOW MORE?

We are always delighted to offer assistance regarding any questions relating to booking a consultation with Mr Banwell or his team of nurses and aestheticians. You may also have questions regarding procedures, fees and insurance  and if so, please contact the office on 01342 330302 or email help@paulebanwell.com. We are sure that browsing below will also be of help in this regard.

Mr Banwell holds clinics in East Grinstead, Tunbridge Wells, Haywards Heath, Brighton and Harley Street (London). Your appointment will be with Mr Banwell himself and not a nurse or advisor. You may also see one of Mr Banwells Aestheticians by appointment too.

As you can imagine, Mr Banwell’s services are highly sought after and thus due to demand, his clinics are always extremely busy. Out of respect to all his patients and to Mr Banwell, please ensure you arrive at least 15 minutes prior to your appointment time. For new patients there are always registration forms to fill out in each hospital/clinic and please also bring your registration forms for Mr Banwell himself. We have always run our clinics to time and so if you are late there is no guarantee you will be seen on that occasion although we will always to our best to accommodate you. We also have a cancellation list that we can add you to should an appointment come up sooner than the one you have booked. Please always phone or email the clinic to confirm your appointment time and location. Although automated emails and text reminders are sent out sometimes these can end up in ‘spam’

Appointments and enquiries for Mr Banwell are made through Mr Banwell’s office. Via phone on 01342 330302 or email help@paulebanwell.com.

For your information please note most private hospitals may require a routine card swipe and forms to be filled in on your first visit – please make sure you arrive at least 15 minutes prior to your allocated appointment time. Please note this information is stored securely and is only used if there is a debt owed to the hospital and they have contacted you prior to use.

Skin cancer and reconstructive appointments are charged at £225 for self pay patients. If you are insured, then standard insurance rates apply. Follow up self pay appointments are charged at £150.

The initial consultation fee for Cosmetic Surgery patients is at a rate of £225 and this is taken into consideration with estimates when proceeding to surgery; this also includes a second consultation prior to any cosmetic procedure.  Follow up appointments after surgery are included in the Surgeon Fee of the cosmetic surgery procedure package.

Please note that payment is required on booking all consultations.

You can see Mr Banwell for consultation in any of his clinics and have your surgery at a different hospital. Surgery is usually performed in East Grinstead although we also have lists available in Tunbridge Wells, Haywards Heath and Harley Street. The first 2 follow up appointments after your surgery (week 1 with the nurses and week 2 with Mr Banwell) must be at the same hospital in which you have your procedure (dressing clinic appointments with the nurses are all covered as part of the package) otherwise you will be liable for individual hospital fees; all subsequent follow up appointments can be at a clinic of your choice (subject to availability).

Following your consultation our office can provide you with an estimate for your procedure at the hospital of your choice. The estimate will include the hospital fee, anaesthetist’s fee and Mr Banwell’s fee. This also includes a dressing clinic follow up after your procedure with the team of nurses and your follow up appointment with Mr Banwell.

If your procedure requires post surgery garments the details will be provided to you to purchase at a discounted price. We currently recommend MACOM garments and Mr Banwell’s team would be happy to provide our special discount code for you.

Surgery

All booked surgical procedures are subject to our cancellation policy. We require at least four weeks’ notice prior to your procedure if you want to re-book your date or if you do not wish to proceed.

Appointments

We require a minimum of 72 hours’s notice should you need to cancel or reschedule your appointment or we charge a non-attendance fee.

We take pride in the appropriate reservation of your procedural date and time. Our priority is to schedule procedures that can be attended to with the utmost care.

Surgery scheduling requires careful planning and coordination between our office, the hospital and the anaesthetist (if applicable). Special medical equipment is prepared for each individual procedure. Therefore, please understand the importance of respecting our Cancellation Policy:

Cancellation of 28 days prior to your procedure date will result in a £250.00 administration fee payable to Mr Banwell. Cancellation of surgery under two months you have option of one change of date within two months or non-refundable.

For all surgical procedures the surgeon fee will be due in full 3 weeks prior to the procedure date. The hospital and anaesthetist will contact you with individual payment details.

Payment for non-surgical procedures is due at the time or prior to treatment.

Mr Banwell is happy to see patients too for injectable and skin care consultations.

Mr Banwell is recognised by all the major insurance companies (AXA PPP, BUPA, Exeter, Aviva, Health Online, WPA, etc) to treat patients with scars, skin concerns, moles and skin cancers as well as reconstructive head and neck/breast work. Please ensure you contact your insurance company prior to any appointment/treatment and obtain your pre-authorisation code otherwise you will be liable for any costs incurred. We have always charged according to insurance company guidelines even though reimbursement fees have not increased for over 20 years. Please note that some newer policies have exclusions and referral limitations. In rare instances for unusual procedure there may be sometimes be a ‘gap fee’ over and above minimal insurance fee cover.

If your insurance policy does not cover treatment self pay mole check/skin cancer/scar  appointments are £225. An estimate for your procedure will always be provided following your appointment. Follow up appointments after surgery are £150.

Payment is due 3 weeks prior to appointment or minor procedure. All day case or in-patient (non-cosmetic and cosmetic) surgical procedures are due 3 weeks prior to surgery.

Payment can be made via debit/credit card or by phone on 01342 330302 or via bank transfer; made payable to Mr Paul Banwell. (we do not take AMEX)

Ready to take
The Next Step?

I asked around and was told that Mr Banwell was the best in his field. I don’t know what my expectations were but the result was great, all my friends think my eyes look brighter and more open. I had no bruising which I was told I might have. Mr Banwell and his team excelled in making my life very easy for me, with arrangements and liaising with the hospital which didn’t always have my details correct, they were very helpful and answered all my questions, nothing was too much trouble. Mr Banwell put me at ease and I was not worried about the operation at all.


Wendy B.

The team at the McIndoe Surgical Centre who looked after me were very friendly and helpful. They calmed me down and put to rest any last minute concerns. I love the outcome of the surgery and would definitely recommend Mr Banwell to other people.


Francesca L.

These were only minor operations, but I have never had anything like it before. All I can say is that it was an excellent place to start. The care was excellent from start to finish with a perfect blemish free outcome. I would certainly recommend the service to others.


Warwick S.

I am so happy with what Mr Banwell has done for me. It is clear that I was very well advised by Mr Banwell which type of implant would be best for me, as the end result I have is amazing and is completely natural. Also the care I received at the hospital was very pleasant, I actually enjoyed my stay there, and the procedure was pain free. From the overall experience I have had I would gladly recommend Mr Banwell to anyone.


Claire T.

Mr Banwell gave all the facts about the operations (positives and negatives). The results and thorough aftercare exceeded my expectations. You can feel confident to put your trust in Mr Banwell’s professional and thorough approach to doing what is right for you. I was very happy with the whole experience. Thank you!


Paula G.

I was very happy with the care during the surgery and the team were friendly and efficient.  I was very happy with the outcome of the surgery and I would recommend Mr Banwell to others.


Rita C.

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The Banwell Clinic

The Banwell Clinic is recognised as a boutique cosmetic clinic specialising in all aspects of skin health and our philosophy is to help Protect, Restore & Rejuvenate your face and body.  Our extensive portfolio of treatments include injectables, thread lifts, plasma shower, luxurious signature facials, acne treatments, microdermabrasion, hair removal and cellulite treatments, all carried out in a friendly, warm environment by an expert team.

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